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Patient Service Representative
2 months ago
We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Baystate Health. As a key member of our healthcare team, you will play a vital role in providing exceptional patient-centered care and administrative support.
Key Responsibilities- Manage Patient Flow: Greet patients promptly and warmly, ensuring a positive first impression. Verify patient demographics, confirm appointments, and provide clear instructions on next steps.
- Communicate Effectively: Develop and maintain strong relationships with patients, families, and healthcare teams. Respond to phone calls, emails, and in-person inquiries in a timely and professional manner.
- Maintain Confidentiality: Protect patient confidentiality and adhere to HIPAA guidelines when handling sensitive information.
- Perform Administrative Tasks: Manage phone calls, faxes, and mail; prepare exam-related materials and records; and maintain accurate patient records.
- Provide Excellent Customer Service: Demonstrate a commitment to delivering exceptional patient care and service, ensuring a positive experience for all patients and families.
- Education: High School Diploma or equivalent required.
- Certifications: Equal Employment Opportunity Employer.
Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.
