Patient Service Representative
1 week ago
Baystate Health, a nationally recognized leader in healthcare quality and safety, is seeking a Guest Service Ambassador to join our Food and Nutrition Services team in Springfield, MA.
Job Summary:The Guest Service Ambassador will facilitate patient meal and snack selections, assemble and deliver patient meals in an established timeframe with an emphasis on customer service. The successful candidate will provide guidance to patients and family members to select foods that are in compliance with Medical Nutrition Therapy (MNT) orders.
Responsibilities:- Assess patients for appropriateness for food selections.
- Assist patients and family with meal selections when indicated.
- Provide guidance and encourage patients and/or family to select foods that meet MNT orders. Recommend alternatives. Confirm MNT orders and allergies in CIS and CBORD systems.
- Communicate consistent food choice and/or intake problems to Clinical Nutrition Team and nursing.
- Accurately assemble patient snacks and meal trays that are in compliance with diet orders and food allergies.
- Deliver meals, snacks and supplements to patients. Coordinate meal delivery with nursing for patients on points of care.
- Use dual identifiers when delivering trays and snacks.
- Ensure completeness and accuracy of tray and assists patients with tray set up when needed.
- Practice clean in, clean out.
- Record supplement, fluid and meal intake. Record calorie count when ordered.
- Report patient snack/meal problems to Supervisor or Liaison.
- Stock and refill cold and dry storage supplies for patient tray assembly and back up areas.
- Practice safe food handling including maintaining appropriate food temperature, hand washing and personal hygiene.
- Accurately process Commissary orders to maintain par level for tray line food items.
- Accurately assemble patient snacks in compliance with diet orders and food allergies.
- Accurately perform tray tracking.
- Practice First in, First out.
- Deliver meals and snacks to units independently.
- Experience in hospitality industry preferred but not required.
- 1-2 years' experience in customer service.
- Ability to work rotating days, including weekends and holidays.
- Ability to multitask.
- Computer literate.
At Baystate Health, we strive to be the place where we can help you build the career you deserve. We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. Our comprehensive benefits package includes high-quality, low-cost medical, dental and vision insurance, generous PTO, continuing education support and reimbursement, and more.
We are committed to increasing diverse representation across our organization and believe that treating one another with dignity and equity is what elevates respect for our patients and staff. We are an Equal Opportunity employer and welcome applications from diverse candidates.
-
Patient Service Representative
4 weeks ago
Springfield, Massachusetts, United States Baystate Health Full timeJob Title: Patient Service RepresentativeBaystate Health is seeking a Patient Service Representative to join our team in Springfield, MA. As a Patient Service Representative, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Responsibilities:Greet patients and families, and provide a warm and...
-
Patient Service Representative
3 weeks ago
Springfield, Massachusetts, United States Baystate Health Full timeJob Title: Patient Service RepresentativeJob Summary: We are seeking a highly skilled Patient Service Representative to join our General Surgery team at Baystate Health. As a Patient Service Representative, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Responsibilities:Greet patients and...
-
Patient Service Representative
3 weeks ago
Springfield, Massachusetts, United States Baystate Health Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Baystate Health. As a Patient Service Representative, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key ResponsibilitiesManage patient flow and ensure timely and efficient...
-
Patient Service Representative
3 weeks ago
Springfield, Massachusetts, United States Baystate Health Full timeJob Title: Patient Service RepresentativeWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our Radiology team at Baystate Health in Springfield, MA.Job Summary:The Patient Service Representative will be responsible for providing exceptional patient care and administrative support to our patients and staff. This...
-
Patient Service Representative
2 weeks ago
Springfield, Massachusetts, United States Baystate Health Full timeJob Title: Patient Service RepresentativeBaystate Health is seeking a Patient Service Representative to join our Radiology team in Springfield. This role is responsible for providing exceptional patient care and support in a fast-paced environment.Responsibilities:Greet patients and check them in and outVerify insurances and answer telephonesFax medical...
-
Patient Service Representative
4 days ago
Springfield, Massachusetts, United States Baystate Health Full timeJob SummaryWe are seeking a highly skilled and organized Patient Service Representative to join our team at Baystate Health. As a key member of our ambulatory operations team, you will be responsible for overseeing the day-to-day activities of our support staff, ensuring seamless patient care and operational efficiency.Key ResponsibilitiesLead and manage a...
-
Patient Service Representative
3 weeks ago
Springfield, Massachusetts, United States Baystate Health Full timeJob Title: Patient Service RepresentativeBaystate Health, a leading healthcare provider in Western Massachusetts, is seeking a Patient Service Representative to join our Women's Health Team in Springfield.Job Summary:We are looking for a highly skilled and detail-oriented individual to provide exceptional patient service and support to our patients and...
-
Patient Service Representative
2 weeks ago
Springfield, Massachusetts, United States Baystate Health Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Baystate Health. As a Patient Service Representative, you will play a critical role in providing exceptional patient-centered care, ensuring a positive experience for our patients and their families.Key ResponsibilitiesManaging the Patient...
-
Patient Services Representative
4 weeks ago
Springfield, Massachusetts, United States Baystate Health Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at Baystate Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient-centered care and administrative support to our patients and staff.Key ResponsibilitiesManage patient flow and ensure a smooth and...
-
Patient Services Representative
4 weeks ago
Springfield, Massachusetts, United States Baystate Health Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at Baystate Health. As a key member of our healthcare team, you will play a vital role in providing exceptional patient-centered care and administrative support.Key ResponsibilitiesManage Patient Experience: Greet patients warmly, verify...
-
Patient Service Representative
1 month ago
Springfield, Massachusetts, United States Baystate Health Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Baystate Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support.Key ResponsibilitiesGreet patients and families, and provide a warm and welcoming environmentVerify...
-
Patient Service Representative
3 weeks ago
Springfield, Massachusetts, United States Baystate Health Full timeJob SummaryBaystate Health is seeking a highly skilled Patient Service Representative to join our Radiology team in Springfield. As a key member of our team, you will be responsible for providing exceptional patient care and administrative support.ResponsibilitiesGreet patients and families, ensuring a positive and welcoming experienceManage patient check-in...
-
Patient Services Representative
5 days ago
Springfield, Massachusetts, United States Baystate Health Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at Baystate Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient-centered care and administrative support to our patients and staff.Key ResponsibilitiesManaging the Patient Experience: Greet...
-
Patient Services Representative II
3 days ago
Springfield, Massachusetts, United States Baystate Health Full timeJob SummaryWe are seeking a highly skilled Patient Services Representative II to join our team at Baystate Health. As a key member of our patient relations team, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers.Key ResponsibilitiesProcess admissions and related transactions in a timely and...
-
Float Patient Service Representative
3 days ago
Springfield, Massachusetts, United States Baystate Health Full timeJob SummaryBaystate Health is seeking a Patient Service Representative to join our Radiology team in Springfield. This role is responsible for providing exceptional patient care and administrative support to our patients and staff.Key ResponsibilitiesGreet patients and check them in and outRequest copays and verify insurancesAnswer telephones and fax medical...
-
Patient Service Representative
3 weeks ago
Springfield, Massachusetts, United States Baystate Health Full timeJob Title: Guest Service AmbassadorBaystate Health, a leading healthcare provider, is seeking a Guest Service Ambassador to join our Food and Nutrition Services team in Springfield, MA.Job Summary:The Guest Service Ambassador will facilitate patient meal and snack selections, assemble and deliver patient meals, and provide guidance to patients and family...
-
Patient Access Representative
4 weeks ago
Springfield, Massachusetts, United States Trinity Health Full timeJob SummaryWe are seeking a highly skilled Patient Access Representative to join our team at Mercy Medical Center. As a key member of our healthcare team, you will be responsible for ensuring seamless patient registration and admission processes.Key ResponsibilitiesVerify patient insurance requirements and ensure accurate demographic and financial...
-
Patient Access Representative
4 weeks ago
Springfield, Massachusetts, United States Trinity Health Full time{"title": "Patient Access Representative", "description": "Job SummaryWe are seeking a skilled Patient Access Representative to join our team at Mercy Medical Center. As a key member of our healthcare team, you will be responsible for ensuring that patients receive high-quality care by accurately registering and admitting patients to our facility.Key...
-
Patient Access Representative
4 weeks ago
Springfield, Massachusetts, United States Trinity Health Corporation Full timeJob SummaryWe are seeking a highly skilled Patient Access Representative to join our team at Trinity Health Corporation. As a key member of our healthcare team, you will be responsible for ensuring seamless patient registration and admission processes in our Emergency Department.Key ResponsibilitiesVerify insurance requirements and ensure accurate...
-
Patient Access Representative
4 weeks ago
Springfield, Massachusetts, United States Trinity Health Full timeJob SummaryThe Patient Access Representative is a vital member of our healthcare team, responsible for ensuring seamless patient registration and admission processes. This role requires strong communication and interpersonal skills, as well as attention to detail and accuracy in data entry.Key ResponsibilitiesVerify patient insurance requirements and collect...