Resident Services Manager

4 weeks ago


Denver, Colorado, United States Quarterra Full time
Job Summary

We are seeking a highly skilled Resident Services Manager to join our team at Quarterra Group. As a key member of our property management team, you will be responsible for providing exceptional customer service to our residents, ensuring a smooth and efficient living experience.

Key Responsibilities:

  • Assist the Community Manager in overseeing resident services and maintaining a high level of customer satisfaction.
  • Act as the onsite supervisor in the absence of the Community Manager, delegating tasks and coordinating maintenance and make-ready activities.
  • Manage resident communications, responding to complaints and questions in a timely and professional manner.
  • Prepare and monitor performance management reports to measure renewal rates, resident satisfaction, and other key community metrics.
  • Collaborate with the Community Financial Specialist to follow company procedures related to evictions and resident move-outs.

Requirements:

  • 3+ years of experience in property management, sales, marketing, and customer service.
  • Demonstrated ability to read, write, and communicate effectively to deescalate and resolve resident complaints and issues.
  • Bachelor's degree in Business Administration or similar field preferred.

What We Offer:

  • Competitive hourly rate, subject to adjustment based on business-related factors.
  • Eligibility for performance-based bonuses.
  • Company benefits, including medical, dental, and vision coverage, 401k Retirement Plan, and more.


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