Sales Support Coordinator

2 weeks ago


Greeley, Colorado, United States JBS USA Holdings, Inc. Full time

Position: Customer Service Representative

Overview: We are seeking a dedicated Customer Service Representative to join our dynamic team at JBS USA Holdings, Inc. In this pivotal role, you will serve as the primary point of contact for our valued customers, ensuring seamless communication and support for our sales team. This position is essential for processing daily orders for assigned accounts and coordinating with various departments to fulfill customer needs. Please note that this role requires full onsite presence with no remote work options.

Key Responsibilities:

  • Efficiently process order entries.
  • Act as a liaison between customers and the sales team.
  • Provide weekly updates to customers and ensure pricing accuracy.
  • Manage daily communications with customers via phone and email.
  • Address customer inquiries and complaints, including:
    • Delivery timelines and transportation issues.
    • Product shortages and overages.
    • Invoice discrepancies and billing inquiries.
  • Confirm order acknowledgments promptly upon receipt.
  • Maintain a weekly shipping schedule tailored to each customer.
  • Report customer feedback and issues to management.
  • Develop a thorough understanding of customer requirements.
  • Provide requested information regarding your area of responsibility.
  • Input credits, deductions, and complaints into the designated system.
  • Generate miscellaneous reports for sales representatives.
  • Serve as a backup for fellow Customer Service Representatives.
  • Participate in on-call rotations during weekends and holidays.
  • Undertake additional duties as assigned.
Qualifications:
  • Proficiency in 10-key data entry.
  • Exceptional customer service skills.
  • Professional communication abilities via telephone.
  • Capability to thrive in a fast-paced environment.
  • Strong verbal and written communication skills.
  • Detail-oriented with a focus on efficiency.
  • Ability to maintain a positive demeanor while managing multiple tasks.
  • Familiarity with SAP, Microsoft Excel, and Microsoft Outlook is preferred.
Compensation and Benefits:
  • Comprehensive benefits package including vision, medical, and dental coverage after 60 days of employment.
  • Paid Time Off including sick leave, vacation, and company-observed holidays.
  • 401(k) plan with company matching after one year of service.
  • Competitive base salary of $18 per hour.

At JBS USA Holdings, Inc., we are committed to providing a safe and secure workplace for all employees. As part of our hiring process, we conduct thorough background checks and verify employment eligibility in accordance with legal requirements.

About Us: JBS USA Holdings, Inc. is a leading global food company, dedicated to delivering high-quality products to customers worldwide. Our mission is to excel in all aspects of our business, ensuring the best products and services for our customers while fostering trust with our suppliers and creating opportunities for our team members.

Core Values: Availability, Determination, Discipline, Humility, Ownership, Simplicity, Sincerity.



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