Product Manager

4 weeks ago

Louisville, Kentucky, United States Waystar Full time
About This Role

This position reports to a Director, Product Management and works closely with User Experience teams and Technology teams. The Product Manager will coordinate with key stakeholders in sales, marketing, design, development, and operations. This role will be responsible for leading game-changing efforts at Waystar within the company's Product team for new-to-market and existing solutions.

Key Responsibilities
  • Epic and User Story writing, effectively translating business requirements into technical requirements.
  • Perform quality assurance testing on new features prior to release and post-release as needed.
  • Work closely with delivery management to ensure work progresses on schedule, and risks are raised to management in a timely manner.
  • Analyze various product inputs, and customer requirements, designing solution architectures and developing and writing business requirements documents for new product and feature development.
  • Prepare software design plans including product specifications, use case documentation, and user interface wireframes (both independently and with assistance from our User Experience team).
  • Work with internal teams to prepare product documentation, including release notes, user guides, settings guides, limited-release documentation, operational readiness, and launch materials.
  • Studying healthcare industry standards and staying up to date on industry changes and compliance issues.
  • Gathering inspiration and ideas by visiting customers regularly and reviewing software and other products that solve similar problems.
  • Collecting direct customer feedback by organizing user tests, studying customer support incidents, administering user surveys, and visiting customers to study product interaction in their natural environment.
  • Assisting your Director of Product Management in coordinating with sales, marketing, development, and customer support to bring together divergent ideas and convince various stakeholders to rally behind a single product vision.
  • Working with your Director of Product Management to manage the product roadmap, including documenting product strategy, maintaining the feature backlog, and coordinating releases.
Requirements
  • You are extremely organized and participate in continuous process improvement initiatives to continuously level up the team's knowledge and performance.
  • You are comfortable speaking in front of large audiences and presenting feature proposals, feature releases, and training documents.
  • You know how to execute and like to roll up your sleeves to get things done.
  • You are comfortable in front of a whiteboard and can describe complex information in a concise but thorough fashion.
  • Strong understanding of X12 Standards, the 270/271 transaction, and experience building and analyzing eligibility-related solutions.
  • You have provided leadership on a team that designed, built, or used revenue cycle management solutions.
  • You can interpret regulatory guidelines, are familiar with the CAQH CORE operating rules, and payer companion guides.
  • You possess robust technical fundamentals, especially when it comes to building software.
  • You have demonstrated exceptional problem-solving skills; able to analyze a problem and design creative solutions.
  • You have a keen attention to detail, an extraordinary eye for usability, and the customer experience.
  • You can demonstrate excellent written communication skills; able to succinctly convey complex ideas through the written word.
  • You have great people skills; able to facilitate, negotiate, and persuade stakeholders.
  • You are flexible and agile; able to rapidly adapt to changing situations and inputs.
About Waystar

Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Our innovative, cloud-based technology, robust data, and unparalleled client support streamline workflows and improve financials so providers can focus on what matters most: their patients and communities.

Perks
  • Competitive total rewards (base salary + bonus, if applicable)
  • Customizable benefits package (3 medical plans with Health Saving Account company match)
  • Generous paid time off starting at 3 weeks + 13 paid holidays including 2 personal floating holidays
  • Paid parental leave (including maternity + paternity leave)
  • Education assistance opportunities and free LinkedIn Learning access
  • Free mental health and family planning programs, including adoption assistance and fertility support
  • 401(K) program with company match
  • Pet insurance
  • Employee resource groups

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