Bilingual Customer Service Representative
1 week ago
We are seeking a highly skilled and bilingual Customer Service Representative to join our team at Fastwyre Broadband. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our products and services.
Key Responsibilities- Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
- Product and Service Promotion: Promote our products and services to customers, highlighting their features and benefits.
- Issue Resolution: Investigate and resolve customer complaints and issues in a fair and timely manner.
- Communication: Effectively communicate with customers, colleagues, and management to ensure seamless service delivery.
- Team Collaboration: Work collaboratively with the customer service team to achieve shared goals and objectives.
To be successful in this role, you will need:
- Bilingual Skills: Fluency in English and Spanish is required.
- Customer Service Experience: A minimum of 1+ year of customer service experience is required.
- Communication Skills: Excellent verbal and written communication skills are essential.
- Problem-Solving Skills: Ability to analyze and resolve customer issues in a fair and timely manner.
- Technical Skills: Proficiency in Microsoft Office Suite and ability to learn new software applications.
This role requires:
- Flexibility: Ability to work a flexible schedule, including evenings and weekends.
- Physical Demands: Ability to sit for long periods, use a computer, and communicate with customers.
As a Customer Service Representative at Fastwyre Broadband, you will have the opportunity to:
- Develop Your Skills: Receive training and development opportunities to enhance your customer service skills.
- Work in a Dynamic Environment: Join a fast-paced and dynamic team that is passionate about delivering exceptional customer service.
- Enjoy a Competitive Salary and Benefits: Receive a competitive salary and benefits package, including health insurance, paid time off, and more.
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