Front Desk Operations Manager
4 days ago
White Lodging is seeking a highly skilled and experienced Front Desk Manager to join our team. As a key member of our Front Office department, you will be responsible for leading daily shift operations, providing exceptional guest service, and coaching front desk agents and supervisors.
Key Responsibilities- Lead daily shift operations of the Front Office department, ensuring seamless execution of tasks and activities.
- Provide leadership, training, and shift flow management to front desk agents and supervisors, promoting a positive and productive work environment.
- Create proactive hiring plans and assist in hourly interviews to ensure the best candidates are selected for the team.
- Deliver exceptional guest service, acting as an ambassador for our establishment and ensuring associates meet the highest standards of service.
- Perform hands-on duties as needed, including financials, payroll, scheduling, and other tasks to support the Front Office department.
- Prior leadership or supervisory experience, preferably in the hospitality industry.
- Passion for service with a positive, can-do attitude.
- Desire to develop and coach associates, creating an environment for team members to thrive.
- Ability to creatively problem-solve and execute against strategy, delivering results.
- Day 1 Medical, Dental, and Vision insurance.
- Vacation/Paid Time Off (PTO) with rollover.
- Complimentary wellness tools.
- Unlimited referral bonuses.
- 401(k) with company match.
- Hostcare Resources healthcare concierge.
- Leadership development.
- Tuition reimbursement.
- Discounts on hotel rooms, dining, and other travel/entertainment experiences.
- Multiple hotels in each market = more opportunities.
White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is how you make people feel. That's where you come in. You'll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.
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