Assistant General Manager

2 weeks ago


Sioux Falls, South Dakota, United States Coffee and Bagel Brands Full time
Assistant General Manager Job Description

At Caribou Coffee, we're passionate about creating day-making experiences that spark a chain reaction of GOOD. Our team brings this purpose to life by focusing on what's really important - TEAM, GUEST, QUALITY. If you're ready to work in a dynamic environment where you can be yourself while making an impact on your community, join our team and be part of the 'Bou Crew.

Job Overview:

The Assistant General Manager (AGM) is a growth role intended to develop future leaders who think strategically about the store and globally about the future of the district and Caribou as a whole. This role requires individuals to step into leadership and possess an insatiable hunger for development and growth.

Key Responsibilities:
  • Demonstrate exceptional customer service skills and lead by example.
  • Develop a deep understanding of the business to the level of a General Manager over the course of a year.
  • Create an environment that fosters goal-surpassing speed through effective deployment, in-the-moment problem solving, and team motivation.
  • Take responsibility for hitting sales goals through the connection between speed and service.
  • Lead problem resolution, showing calm, professionalism, emotional maturity, and a commitment to listening to understand.
  • Make connections between day-to-day behaviors and the end result as you develop a broad understanding of the Profit & Loss statement.
  • Organize, execute, and improve upon administrative tasks and make the connection between daily/weekly/monthly administrative tasks and overall business success.
  • Responsible for all store funds while on shift by enforcing cash-handling policies.
  • Place, receive, and verify orders; conduct inventory; control waste and dates and rotate inventory, when necessary.
  • Think holistically about the success of the store - focusing on not just your shift, but the next one and beyond.
  • Seek not just to solve problems, but to understand root causes of the problems to create sustainable change.
Requirements:
  • 1-3 years of prior restaurant/retail experience requiring strong customer service commitment and orientation.
  • Ability to work at least one of the following: early mornings, evenings, some holidays, and/or weekends.
  • Must be at least 18 years of age.
  • Preferred: High school diploma or GED equivalent, valid driver's license, and reliable transportation.
Physical Requirements:

The physical requirements for this position are hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and being able to stand for 4 to 8 hours, or the ability to accomplish the physical requirements with or without reasonable accommodations.

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state, or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.



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