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General Manager

1 month ago

Sioux Falls, South Dakota, United States AEG Full time
Job Title: General Manager

We are seeking a highly skilled and experienced General Manager to lead the efficient and profitable operation of our venues in Sioux City, IA.

Key Responsibilities:
  • Oversee the overall management of the venues, including promotion, operations, construction, purchasing, policy administration, booking, marketing, finance, food and beverage, box office, advertising, security, production, maintenance, and related operations.
  • Develop and maintain relationships with reputable promoters, local market contacts, agents, and talent affiliates to attract concerts, shows, and entertainment events.
  • Monitor Oak View Group's compliance with all provisions of the management contract as it pertains to the Venues.
  • Provide direct supervision of all department heads and regularly provide direction, approvals, and general guidance.
  • Develop long-term capital improvement plans for the venues and oversee the execution of capital projects.
  • Generate financial and other reports detailing venue activities for the client, corporate, and relevant city oversight bodies.
  • Establish and maintain effective working relationships with tenants, employees, union representatives, and the general public.
  • Administer specific plans and programs prescribed by corporate directives, including HR, Sales and Marketing, quality assurance, energy efficiency, safety/emergency procedures, crowd control, and crisis management practices.
  • Prepare a proposed annual Operating Budget and submit such proposed budget to client/corporate.
  • Oversee day-to-day operation, ensuring technical personnel and all support staff have access to required resources for all events, oversees plans for allocating those resources, and successfully manages their efficient implementation.
  • Ensure all agreements made regarding the Venues are in compliance with the contract, state, and federal law.
  • Responsible for recruiting, training, supervising, and evaluating administrative staff, Event Managers, Utility Services, and having a role in oversight of all other areas that work within the Venues.
  • Develop and implement facility goals in accordance with the management contract, the client's objectives, corporate policy, and good business practice.
  • Coordinate facility involvement with the Convention and Visitors Bureau, as well as other appropriate destination marketing agencies.
  • Actively participate in community engagement, including participation with local organizations, sports commissions, etc.
  • Provide final approval for all contracts and agreements.
  • Attend conferences and trade association meetings.
Qualifications:
  • Bachelor's degree or better from an accredited college or university in Business/Hospitality Management or related field.
  • Minimum of five (5) years management experience in an Arena, Convention Center, Hotel, or other similar public assembly facility.
  • The ability to research, develop, and maintain relationships with artist agents, artist management, as well as local, regional, and national promoters.
  • Proven leadership skills.
  • Demonstrated knowledge of event solicitation and presentation, public relations, advertising, and media relations, and event planning, facility operations, budget preparation, and personnel management.
  • Ability to apply conflict resolution and problem-solving skills in a team-oriented environment.
  • Ability to express ideas clearly through both oral and written communication.
  • Superior Sales and Marketing skills.
  • Knowledge of budget preparation and control.
  • Considerable knowledge of safety regulations and other federal, state, or local laws and regulations.
  • Effectively work under pressure and meet tight deadlines in a fast-paced environment.
  • Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, professional, and courteous manner, which fosters a positive, enthusiastic, and cooperative work environment.
  • Ability to make sound business/operations decisions quickly and under pressure.
  • Ability to speak, read, and write in English.
  • Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping systems.
  • Ability to work well in a team-oriented, fast-paced, event-driven environment.
  • Possess a thorough working knowledge of all existing concessions and premium services locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
  • Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
  • Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to OVG and venue concession and premium services operations.
  • Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages).
  • Ability to handle cash accurately and responsibly.
  • Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality.
  • Ability to work independently with little direction.