Service Coordinator
5 days ago
OWL Services is a leading provider of sales, installation, program management, and service solutions to various industries across the U.S.
We are seeking a highly organized and detail-oriented Service Dispatcher to join our team. As a Service Dispatcher, you will play a critical role in maintaining the daily schedules of our Service Technicians and dispatching them to service calls in a timely manner.
Key Responsibilities- Manage and coordinate service calls, ensuring timely and efficient dispatch of Service Technicians.
- Create and maintain accurate dispatch tickets for all service calls.
- Communicate effectively with customers, Department Managers, and employees to ensure seamless service delivery.
- Update and maintain customer files, including status updates and satisfaction surveys.
- Perform other duties as assigned to support the success of our team.
- Excellent communication, analytical, and problem-solving skills.
- Ability to work in a dynamic environment with multiple priorities and deadlines.
- Strong organizational skills and attention to detail.
- Ability to build effective relationships with customers, employees, and Department Managers.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- 10 paid holidays.
- Flexible time off.
- 401(k) company match.
- Health, dental, and vision insurance.
- HSA and FSA.
- Disability and occupational accident insurance.
- Company-paid life insurance policy.
- Employee assistance program (EAP).
- World-class paid training program for long-term career success.
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