Service Coordinator

5 days ago


Clarkston, Michigan, United States OWL Services Full time
Job Overview

OWL Services is a leading provider of sales, installation, program management, and service solutions to various industries across the U.S.

We are seeking a highly organized and detail-oriented Service Dispatcher to join our team. As a Service Dispatcher, you will play a critical role in maintaining the daily schedules of our Service Technicians and dispatching them to service calls in a timely manner.

Key Responsibilities
  • Manage and coordinate service calls, ensuring timely and efficient dispatch of Service Technicians.
  • Create and maintain accurate dispatch tickets for all service calls.
  • Communicate effectively with customers, Department Managers, and employees to ensure seamless service delivery.
  • Update and maintain customer files, including status updates and satisfaction surveys.
  • Perform other duties as assigned to support the success of our team.
Requirements
  • Excellent communication, analytical, and problem-solving skills.
  • Ability to work in a dynamic environment with multiple priorities and deadlines.
  • Strong organizational skills and attention to detail.
  • Ability to build effective relationships with customers, employees, and Department Managers.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
What We Offer
  • 10 paid holidays.
  • Flexible time off.
  • 401(k) company match.
  • Health, dental, and vision insurance.
  • HSA and FSA.
  • Disability and occupational accident insurance.
  • Company-paid life insurance policy.
  • Employee assistance program (EAP).
  • World-class paid training program for long-term career success.


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