RV Service Consultant

1 week ago


Ocala, Florida, United States Optimum RV Full time
Job Overview

Company Overview:

Optimum RV is a leading dealership specializing in recreational vehicles, committed to delivering top-notch service and high-quality products. We are currently looking for a detail-oriented and customer-centric RV Service Consultant to enhance our service department and ensure exceptional support for our clientele.

Key Responsibilities:

The RV Service Consultant serves as the main liaison for customers with service inquiries. The core responsibilities include:

  • Welcoming customers and assessing their service requirements through attentive listening and effective inquiry.
  • Generating precise and comprehensive work orders for service technicians based on customer feedback and vehicle assessments.
  • Providing clients with repair and maintenance estimates, clarifying the scope of work and related expenses.
  • Collaborating with service technicians to guarantee timely task completion and keeping customers informed about their vehicle's progress.
  • Working alongside the parts department to confirm the availability of necessary components for service tasks.
  • Addressing customer questions and resolving service-related concerns in a professional and respectful manner.
  • Maintaining thorough records of all service interactions, including work orders, invoices, and customer communications.
  • Ensuring high levels of customer satisfaction through outstanding service and support.

Qualifications:

Essential Qualifications:

  • Demonstrated experience as a service consultant or in a comparable customer service position, ideally within the automotive or RV sector.
  • Strong understanding of RV systems, maintenance, and repair practices (preferred).
  • Exceptional customer service and communication abilities.
  • Capability to manage multiple responsibilities and prioritize tasks in a dynamic environment.
  • Familiarity with service management software and computer systems.
  • High school diploma or equivalent; additional technical or business education is advantageous.

Additional Requirements:

  • Valid driver's license with a clean driving record.
  • Flexibility to work varied hours, including weekends and holidays.

Core Attributes:

  • Dependable: We consistently deliver on our commitments.
  • Modest: We are open to learning and growth.
  • Driven: We are motivated and strive for excellence.
  • Collaborative: We work together to achieve common goals.
  • Committed: We are dedicated to the success of our organization.

Benefits:

  • Competitive salary
  • 401K plan
  • Health insurance
  • Dental coverage
  • Vision insurance
  • Company-paid life insurance
  • Supplemental life insurance options
  • Short- and long-term disability coverage
  • Critical illness, accident, and hospital indemnity insurance
  • Employee Assistance Program (EAP)
  • Wellness initiatives including gym reimbursement
  • Paid vacation, personal time, and holidays


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