Automotive Service Advisor

4 weeks ago


Birmingham, Alabama, United States Serra Chevrolet Full time
Job Summary:

We are seeking a skilled Service Writer to provide exceptional customer service and ensure seamless vehicle repair experiences. The ideal candidate will possess automotive service advisor experience and a valid driver's license. Key responsibilities include meeting with customers to determine their needs, providing top-notch customer service, and overseeing quality control.

Responsibilities:

• Meet with customers to assess their vehicle needs and provide personalized solutions.
• Foster strong relationships with customers to increase satisfaction and loyalty.
• Maintain the company's high standards for ethical business practices, professional image, and customer service.
• Monitor vehicle progress and update customers regularly to ensure transparency and trust.
• Maximize sales and execute retail promotions to drive profitability.
• Oversee technicians working on customer vehicles, including time management, parts ordering, and job completion times.
• Participate in quality control and contribute to the development of standard operating procedures.

Qualifications:

• High school diploma or equivalent.
• Valid commercial driver's license and clean driving record.
• Accredited training in service advisor skills, customer satisfaction, and quality control.
• Automotive service advisor experience.
• Excellent communication and multitasking skills.
• Proficient use of computers and business machines.

About Us:

Serra Automotive Group is a leading automotive dealer group with a commitment to providing exceptional customer experiences. We are proud to represent top automotive brands and are dedicated to making a positive impact in our communities. As an equal opportunity employer, we welcome diverse candidates who share our values and passion for delivering outstanding service.

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