Student Services Advisor

4 weeks ago


Birmingham, Alabama, United States Herzing University Full time
Job Summary

We are seeking a highly motivated and experienced Student Services Advisor to join our team at Herzing University. The successful candidate will provide exceptional support to students, faculty, and staff, ensuring a positive and inclusive learning environment.

Key Responsibilities
  • Advise students on academic issues, including program and course offerings, and provide guidance on scheduling changes and registration processes.
  • Answer student questions and resolve basic issues related to bookstore validation and eBook use.
  • Collaborate with faculty and staff to assist students with personal or academic concerns and provide resources and solutions.
  • Organize and coordinate student-focused events and communicate with new incoming students through welcome calls.
  • Enter updates into University platforms on all engagement and communication with students.
Requirements
  • Bachelor's Degree, Master's degree in higher education, counseling, or related field preferred.
  • Multiple years of relevant student support experience, advising, counseling, or student support related experience.
  • Proven experience providing exceptional customer service in an education or service-oriented environment.
  • Excellent verbal and written communication skills, enabling clear and empathetic communication with students, faculty, and staff.
What We Offer

Herzing University is committed to providing a diverse environment and fostering a culture of mutual respect. We offer a comprehensive benefits package, including outstanding education assistance programs, and a commitment to recruiting and hiring without discrimination.


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