Client Solutions Specialist

1 week ago


Westfield, Indiana, United States LEDVANCE LLC Full time

Customer Service Representative

Job Overview

We are seeking a dedicated Customer Service Representative to join our team at LEDVANCE LLC. This role involves providing exceptional support to our clients and ensuring their needs are met effectively.

Key Responsibilities:

  • Engage with customers through various communication channels to address inquiries and provide suitable solutions.
  • Process and manage orders using both manual and electronic systems.
  • Collaborate with internal departments, including logistics and inventory management, to facilitate seamless service delivery.
  • Manage key accounts to fulfill customer expectations and requirements.
  • Offer precise technical assistance regarding product specifications and applications to customers, sales teams, and end users.
  • Maintain a high level of accuracy in transactions through meticulous attention to detail.
  • Utilize advanced Excel skills, including V-lookups, for data management and reporting.
  • Exhibit strong analytical and problem-solving abilities to enhance customer satisfaction.
  • Demonstrate a commitment to customer advocacy and service excellence.
  • Communicate effectively in both written and verbal formats, prioritizing quality interactions.
  • Handle multiple projects simultaneously while prioritizing tasks based on business needs.

Qualifications:

A minimum of a high school diploma is required, along with at least three years of relevant experience; an Associate's degree is preferred.

This position does not offer relocation or work sponsorship.

Work Schedule:

The role requires on-site presence during standard business hours, Monday through Friday.



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