Client Solutions Specialist
1 week ago
Customer Service Representative
Job Overview
We are seeking a dedicated Customer Service Representative to join our team at LEDVANCE LLC. This role involves providing exceptional support to our clients and ensuring their needs are met effectively.
Key Responsibilities:
- Engage with customers through various communication channels to address inquiries and provide suitable solutions.
- Process and manage orders using both manual and electronic systems.
- Collaborate with internal departments, including logistics and inventory management, to facilitate seamless service delivery.
- Manage key accounts to fulfill customer expectations and requirements.
- Offer precise technical assistance regarding product specifications and applications to customers, sales teams, and end users.
- Maintain a high level of accuracy in transactions through meticulous attention to detail.
- Utilize advanced Excel skills, including V-lookups, for data management and reporting.
- Exhibit strong analytical and problem-solving abilities to enhance customer satisfaction.
- Demonstrate a commitment to customer advocacy and service excellence.
- Communicate effectively in both written and verbal formats, prioritizing quality interactions.
- Handle multiple projects simultaneously while prioritizing tasks based on business needs.
Qualifications:
A minimum of a high school diploma is required, along with at least three years of relevant experience; an Associate's degree is preferred.
This position does not offer relocation or work sponsorship.
Work Schedule:
The role requires on-site presence during standard business hours, Monday through Friday.
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