IT Services Technician II

3 weeks ago

Hawthorne, California, United States SpaceX Full time

At SpaceX, we are pushing the boundaries of space technology and exploration. To support our mission, we are seeking an experienced IT Services Technician to join our team.

This role will be responsible for providing technical support and service delivery to our staff, ensuring the smooth operation of our IT systems and infrastructure. The ideal candidate will have strong technical skills, excellent customer service skills, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Provide 1st and 2nd tier support to SpaceX employees
  • Install and configure computers, telephones, and other common technology/devices for new and existing SpaceX employees
  • Provide after-hours or weekend support when necessary to perform high-risk or planned downtime of SpaceX IT systems for upgrades and maintenance
  • Support SpaceX with the regular maintenance of monitoring, backup, and infrastructure systems
  • Have the ability to take on higher-level strategic projects when tactical projects stall. Areas can include network administration, systems administration, high-performance computing, information security, etc.

Requirements:

  • 3+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks within a mid to large enterprise environment
  • Experience supporting Microsoft technologies
  • Associate's or bachelor's degree in technical field
  • A+, Network+, MCSE, and other technical certifications

Preferred Skills and Experience:

  • Working knowledge of audio visual equipment
  • Comfortable working with mission critical and sensitive systems, with a sense of urgency appropriate to the responsibilities
  • Ability to address and resolve information technology issues promptly, effectively and independently
  • Motivated self-starter personality; able to work independently while maintaining patience with the constant interruptions of needy coworkers

Additional Requirements:

  • Ability to regularly lift up to 25 lbs. for duties such as delivering computers, unpacking and rack-mounting equipment, etc.
  • Ability to work extended hours and overtime as needed

ITAR Requirements:

To conform to U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about ITAR here

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status

Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department

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