Starlink Leader | Transforming Customer Experience Through Excellence
4 weeks ago
At SpaceX, we're driven by a bold vision: to make humanity a multi-planetary species. With the Starlink satellite constellation, we're delivering high-speed, low-latency internet to the world. As a Supervisor, Starlink Customer Support, you'll be at the forefront of this mission, leading a team of support associates to deliver exceptional customer experiences.
Job SummaryWe're seeking an exceptional leader to join our Starlink Customer Support team. As a Supervisor, you'll oversee a shift of support associates, ensuring timely and effective resolution of customer issues. You'll develop and implement strategies to improve customer satisfaction, drive business growth, and enhance operational efficiency.
Key Responsibilities- Lead a shift of support associates, setting the tone for exceptional customer service and experience
- Develop and implement strategies to improve customer satisfaction, drive business growth, and enhance operational efficiency
- Collaborate with internal teams to surface and resolve root causes of customer issues
- Partner with other departments to design and implement effective support interventions that improve customer experiences
- Develop and lead training programs to enhance the knowledge, skills, and performance of support associates
- Maintain accurate records, reports, and analytics to measure customer satisfaction and team performance
To succeed in this role, you'll need:
- Bachelor's degree or 4 years of professional experience in customer service or customer success
- 2 years of people management experience in synchronous customer support operations with teams of 25 hourly employees
- Excellent problem-solving, communication, and leadership skills
- Ability to work extended hours and non-scheduled days when needed
- Willingness to relocate to the Hawthorne, CA area
- Experience managing a team as a front-line supervisor or shift lead
- Leadership or rotational development program completion
- Experience in training, learning, and development, analytics, service design, vendor management, or content management
- Technical aptitude, including experience with networking, hardware troubleshooting, software development
- Lean/6-Sigma experience (Green/Black Belt certifications)
We offer a competitive salary range of $95,000.00 - $115,000.00 per year, plus a comprehensive benefits package, including medical, vision, and dental coverage, 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various discounts and perks.
How to ApplyApply now to join our team of innovators and leaders who are shaping the future of space exploration and customer experience. We're an equal opportunity employer and welcome applicants from diverse backgrounds and experiences.
-
Hawthorne, California, United States SpaceX Full timeJob Title: Lead, Starlink Customer Support Quality AssuranceAt SpaceX, we're pushing the boundaries of what's possible in space exploration. As a Lead, Starlink Customer Support Quality Assurance, you'll play a critical role in ensuring our customers receive exceptional support for our revolutionary satellite constellation, Starlink.Responsibilities:Lead the...
-
Hawthorne, California, United States SpaceX Full timeAt SpaceX, we're pushing the boundaries of what's possible in space exploration and development. As a key member of our team, you'll play a critical role in ensuring the highest quality customer support experiences for our Starlink customers.Job SummaryWe're seeking a highly skilled and experienced Quality Assurance Specialist to join our Starlink Customer...
-
Manufacturing Engineer
4 weeks ago
Hawthorne, California, United States SpaceX Full timeAt SpaceX, we are seeking a highly skilled Manufacturing Engineer to join our Starlink Aviation team. As a key member of our production team, you will be responsible for developing and implementing robust manufacturing processes for civilian-facing flight hardware.Key responsibilities include collaborating with a multidisciplinary team to efficiently build,...
-
Hawthorne, California, United States SpaceX Full timeAbout the Role:We are seeking a highly skilled Senior Business Intelligence Analyst to join our Growth Analytics & Automation team at SpaceX. As a key member of our team, you will be responsible for developing and implementing business-critical analytics solutions to drive growth and inform strategic decision-making across the Starlink business.Key...
-
Hawthorne, California, United States Space Exploration Technologies Corporation Full timeAt Space Exploration Technologies Corporation, we're revolutionizing satellite technology with Starlink, a groundbreaking satellite constellation. As a Customer Support Associate, Bilingual Swedish, you'll be the face of our company to customers, ensuring they have an exceptional experience with our low-latency broadband internet service. Your role will...
-
Hawthorne, California, United States Space Exploration Technologies Corporation Full timeJob SummaryAs a member of the Starlink Customer Support team, you will be responsible for providing exceptional customer service and technical support to our customers worldwide. You will be the face of Starlink to our customers, ensuring they have a positive experience with our revolutionary satellite constellation.Key ResponsibilitiesProvide technical...
-
Hawthorne, California, United States Space Exploration Technologies Corporation Full timeAs a member of the Starlink Customer Support team, you will be the face of our company to customers, ensuring they have an exceptional experience with our revolutionary satellite constellation, which delivers low-latency broadband internet worldwide.Key responsibilities include:Providing top-notch customer service and support to customers...
-
Customer Service Ambassador at SpaceX
3 weeks ago
Hawthorne, California, United States SpaceX Full timeStarlink Customer Support RoleAt SpaceX, we're revolutionizing the way people connect to the internet. As a member of our Starlink Customer Support team, you'll play a critical role in ensuring our customers have an exceptional experience.Key Responsibilities:Triage and resolve customer issues across multiple channelsProvide technical support to customers...
-
Manufacturing Engineer
4 weeks ago
Hawthorne, California, United States SpaceX Full timeJob SummarySpaceX is seeking a skilled Manufacturing Engineer to join our Starlink Aviation team. As a key member of our production team, you will be responsible for developing and implementing high-quality manufacturing processes for civilian-facing flight hardware.Key ResponsibilitiesDesign and implement robust manufacturing processes for flight...
-
Customer Support Associate, Bilingual German
4 weeks ago
Hawthorne, California, United States Space Exploration Technologies Corporation Full timeAt Space Exploration Technologies Corporation, we're revolutionizing the way people access the internet with our Starlink satellite constellation. As a Customer Support Associate, Bilingual German, you'll be part of our early team, ensuring customers have an exceptional experience with our low-latency broadband internet service. Your role will involve...
-
Customer Support Associate
6 days ago
Hawthorne, California, United States SpaceX Full timeJob SummaryAt SpaceX, we are seeking a highly skilled and bilingual Customer Support Associate to join our Starlink team. The successful candidate will provide exceptional customer service, troubleshoot technical issues, and resolve customer complaints in a timely and professional manner. ResponsibilitiesTriage and resolve customer issues via phone, email,...
-
Principal Security Software Engineer
1 month ago
Hawthorne, California, United States SpaceX Full timeJob DescriptionAt SpaceX, we're pushing the boundaries of what's possible with our Starlink satellite constellation. We're seeking a Principal Security Software Engineer to join our team and help us ensure the security of our software across all product lines.This is a unique opportunity to work on a cutting-edge project that's changing the way people access...
-
Business Operations Specialist
3 weeks ago
Hawthorne, California, United States SpaceX Full timeProduct Growth SpecialistAt SpaceX, we're pushing the boundaries of what's possible with our revolutionary satellite constellation, Starlink. As a Product Growth Specialist, you'll play a critical role in launching, growing, and improving Starlink across the globe.Key ResponsibilitiesIndependently manage product operation processes, including managing and...
-
Customer Support Associate, Bilingual Swedish
4 weeks ago
Hawthorne, California, United States SpaceX Full timeCustomer Support Associate, Bilingual SwedishAt SpaceX, we're pushing the boundaries of space technology and exploration. As a Customer Support Associate, Bilingual Swedish, you'll play a critical role in ensuring our customers have an exceptional experience with our Starlink satellite constellation.Key Responsibilities:Triage and resolve customer issues...
-
Customer Support Associate, Bilingual Dutch
4 weeks ago
Hawthorne, California, United States SpaceX Full timeCustomer Support Associate, Bilingual DutchAt SpaceX, we're pushing the boundaries of space technology to make humanity a multi-planetary species. As a Customer Support Associate, you'll be a key part of our team, ensuring our customers have an exceptional experience with our Starlink satellite constellation.Key Responsibilities:Triage and resolve customer...
-
Product Growth Strategist
1 month ago
Hawthorne, California, United States SpaceX Full timeProduct Growth AnalystJoin SpaceX, a pioneering company in space technology, as a Product Growth Analyst. This role is part of the Growth team responsible for launching, growing, and improving Starlink, our revolutionary satellite constellation.Key Responsibilities:Manage and improve the global Starlink product catalogSet pricing for new productsConduct...
-
Site Reliability Engineer, Data
4 weeks ago
Hawthorne, California, United States SpaceX Full timeAt SpaceX, we're pushing the boundaries of space exploration and development. As a Site Reliability Engineer for Data, you'll play a critical role in ensuring the reliability and performance of our data systems.The Data Team is responsible for creating mission-critical applications that accelerate launch vehicle production and flight, as well as systems that...
-
Automation Specialist
4 weeks ago
Hawthorne, California, United States SpaceX Full timeJob Title: Automation SpecialistJob Summary:We are seeking an experienced Automation Specialist to join our team at SpaceX. As an Automation Specialist, you will be responsible for developing, maintaining, and continuously improving automation systems to unlock growth and accelerate the monetization of the Starlink network.Key Responsibilities:Build and...
-
Full Stack Software Engineer
4 weeks ago
Hawthorne, California, United States SpaceX Full timeJob Title: Full Stack Software EngineerAbout the Role:We are seeking a highly skilled Full Stack Software Engineer to join our team at SpaceX. As a Full Stack Software Engineer, you will be responsible for designing, building, and maintaining the software systems that power our Starlink satellite constellation.Responsibilities:* Develop well-architected,...
-
Software Engineer
1 month ago
Hawthorne, California, United States SpaceX Full timeSoftware Engineer - Application DevelopmentAt SpaceX, we're pushing the boundaries of what's possible in space exploration. As a Software Engineer - Application Development, you'll play a critical role in creating mission-critical applications that accelerate launch vehicle production and flight, as well as systems that enable Starlink to grow into a...