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SAP/S4HANA Cloud Technical Support Specialist

2 months ago

Queens, New York, United States LHH Full time

LHH is seeking a highly skilled Technical Support Specialist to provide expert-level technical support and administration for enterprise applications, with a focus on SAP S/4HANA Cloud. The ideal candidate will serve as a liaison between internal end users and SAP partners, facilitating the resolution of support issues, the implementation of new features and processes, and performing business analysis for IT projects.

Key Responsibilities:

  • Establish the root causes of application errors, conduct research and troubleshooting to resolve issues independently.
  • Install, configure, support and maintain SAP S/4HANA and related components.
  • Manage SAP S/4HANA system landscapes, including development, testing, and production environments.
  • Provide first and second-level support for SAP users, addressing and resolving issues in a timely manner.
  • Perform system monitoring and administration, verifying the integrity and availability of all SAP systems and integrations.
  • Configure and manage integration of SAP S/4HANA with other business systems and third-party applications.
  • Develop and maintain detailed documentation for application configuration, user training, and support procedures.
  • Conduct user training sessions for SAP and other applications.
  • Work to optimize application performance and functionality by helping business users identify areas for improvement, whether a process improvement or a system enhancement.
  • Collaborate with technology and business teams to understand requirements and deliver solutions that meet business needs.
  • Develop and execute test plans to ensure system changes meet business requirements and performance standards.
  • Change Management: including system testing, scrutinizing release documentation, ensuring release controls have been adhered to, and execution of releases to the production environment.
  • Responsible for tasks required to stay compliant with Technology policies and procedures.

Requirements:

  • Education: Bachelor's degree
  • Experience: Minimum of five years of experience in a technical support role. Minimum two years of experience supporting SAP S/4HANA.
  • Prior experience providing application support to broad business and technical groups.
  • At least two years of supporting and administering SAP S/4HANA.
  • SAP S/4HANA certifications are highly desirable.
  • Ability to prepare and drive training programs for end users.
  • Proven experience managing and monitoring applications for successful integration.
  • Excellent verbal and written communication skills, including the ability to create organized and informative reports, as well as comprehensive, accurate documentation.
  • High attention to detail while performing application duties and troubleshooting.
  • Team player and able to collaborate with other technology teammates.
  • Self-motivation, leadership skills and ability to take initiative and work with minimal supervision.
  • Multitasker with ability to participate in multiple projects simultaneously while adhering to tight schedules.
  • Ability to provide time estimates for project tasks and meet schedules.
  • Ability to review application and windows logs for troubleshooting.
  • Experience with Agile/Scrum methodology.
  • Familiarity with database management and SQL.
  • Experience with middleware technologies is a plus.
  • Knowledge of scripting languages such as Python and Groovy is a plus.