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Technical Content Specialist

2 months ago

Raleigh, North Carolina, United States Hamlyn Williams Full time

Job Summary: We are seeking a highly skilled Technical Content Specialist to join our team at Hamlyn Williams. As a key member of our documentation team, you will be responsible for supporting document owners in the writing process, managing deviations, and ensuring clear and reader-friendly language in our operational documents.

Key Responsibilities:

  • Support document owners in the writing process with language usage, document revision process, change control process, and related tools.
  • Write and manage deviations as well as all documentation management, to include active DCC.
  • Review local QMS documents to ensure clear and reader-friendly language.
  • Translate production floor tasks into job instructions (JIs).
  • Resolve all iDoc issues.
  • Collaborate cross-functionally with cLEAN, Learning & Development, and Quality partners.
  • Provide specialist knowledge on the writing process to ease understanding, choice of document type, structure, style, and language usage of the operational documents.

Requirements:

  • Ability to read, write, and understand complicated product documentation and standard operating procedures with attention to high-level concepts.
  • Knowledgeable in core work processes and GMP concepts, knowledge of process improvement methodologies such as LEAN preferred.
  • Expert in change control [CR], MS WORD 2010, and highly proficient in the following software applications/tools: Adobe Acrobat Pro (latest version), EXCEL, PowerPoint, Visio, and HTML preferred.
  • Ability to manage multiple CRs and deadlines preferred.