Service Account Coordinator
5 days ago
Mckinstry is a leading innovator in the built environment, dedicated to creating a thriving planet. Our mission is to address the climate, affordability, and equity crises through sustainable solutions.
The OpportunityWe are seeking a highly skilled Service Account Coordinator to join our growing service division in Seattle, WA. As a key member of our team, you will play a critical role in achieving client retention and renewal goals while ensuring efficient contract delivery.
Key Responsibilities- Deliver accurate, high-quality, and timely results in business administrative support
- Complete administrative workflow, including contract setup, renewal, and follow-up
- Coordinate required activities across team members and departments in a timely manner
- Participate in the implementation of process improvements to increase efficiency and scalability
- Analyze contract performance and make recommendations regarding renewals and improvement opportunities
- Work with outside vendors to ensure accurate order and delivery of necessary parts and materials
- Develop and maintain professional internal client relationships across departments and geographies
- Participate in internal market teams to improve delivery within geography with respect to contract administration and client satisfaction
- Assist in gathering internal and external client insight to create process improvements and improve client satisfaction and account retention
- Coordinate and share information on key business processes related to financial and contract management
- Bachelor's degree or equivalent work experience
- Three (3) years of administrative experience working with customers
- Demonstrable knowledge of finance principles, with proven ability to analyze business performance from a cost, revenue, and margin perspective
- Experience in the construction industry is preferred
- Intermediate knowledge of Microsoft Office Suite - Word, Excel, PowerPoint, Outlook, and Visio
- Working knowledge of SharePoint is preferred
- Experience with Viewpoint and/or Salesforce is preferred
At McKinstry, we believe in taking care of our employees. That's why we offer a comprehensive benefits package, including competitive pay, 401(k) with employer match and profit-sharing plan, paid time off and holidays, and comprehensive medical, prescription, dental, and vision with low or zero deductible options and low out of pocket maximums.
We also offer family formation benefits, including adoption and IVF assistance, up to 16 weeks paid parental leave, transgender inclusive benefits, commuter benefits, pet insurance, and building good paid community service time. Learning and advancement opportunities via McKinstry University are also available.
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