Branch Operations Coordinator

5 days ago


Livermore California, United States Clark Pest Control Full time
About the Role

We are seeking a highly organized and customer-focused Branch Administrator to support our teams in the field. As a key member of our team, you will be responsible for providing exceptional support to our pest control and WDO field personnel, ensuring seamless operations and delivering an outstanding customer experience.

Key Responsibilities
  • Provide support to field personnel, including scheduling, schedule changes, and account management
  • Resolve escalated customer service issues and ensure customer satisfaction
  • Answer incoming calls, schedule appointments, and follow up with customers
  • Process customer special billing projects and maintain accurate records
  • Assist with payroll processing, petty cash management, and accounting for company receipts
  • Run delinquent accounts reports and follow up with technicians as needed
  • Record and maintain invoices, bills, and receipts for the Branch Manager
  • Assist with new employee onboarding and complete all necessary paperwork
  • Run and review PestPac reports and resolve accounts
Requirements
  • Excellent customer service skills and ability to manage difficult situations
  • Strong interpersonal skills and ability to work positively with clients and colleagues
  • Proficient in Microsoft Office Suite, including Word, Excel, and Outlook
  • Ability to read and comprehend simple instructions and written information
  • Ability to add and subtract two-digit numbers and perform basic arithmetic operations
What We Offer
  • Competitive hourly rate of $22-$25
  • Medical, dental, and vision insurance
  • Life and AD&D insurance, voluntary term life and AD&D insurance
  • Employee Assistance Plan
  • 401(k) plan with company match
  • Pet insurance


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