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Branch Operations Supervisor
2 months ago
Overview:
Banc of California, Inc
(NYSE:
BANC) is a prominent bank holding company based in Los Angeles, operating through its wholly-owned banking subsidiary, Banc of California (the "bank").
As one of the leading relationship-focused business banks in the nation, Banc of California specializes in delivering banking and treasury management solutions tailored for small, middle-market, and venture-backed enterprises.
The bank provides a comprehensive suite of loan and deposit products, alongside payment processing services through its subsidiary, Deepstack Technologies, across over 70 full-service branches in California, Denver, Colorado, and Durham, North Carolina.
Banc of California is dedicated to supporting local communities by partnering with organizations that promote financial literacy, job training, small business assistance, and affordable housing initiatives.JOB SUMMARY:
The Branch Operations Supervisor plays a crucial role in ensuring an outstanding customer experience while providing direction, clarity, and motivation to achieve operational excellence within the branch.
Accountable for the effective administration and daily operations of a full-service branch, this role encompasses operations, compliance, product sales, customer service, cash management, security, and safety in alignment with the company's objectives.
All responsibilities are executed in accordance with the company's policies and procedures, as well as applicable U.S. state and federal laws and regulations.
To achieve these goals, the Branch Operations Supervisor collaborates with the Branch Manager to cultivate a diverse and high-performing branch team.
Responsibilities:
Assist the Branch Manager in fostering a positive sales culture through comprehensive education on the Bank's products and services; investigate and follow up on significant changes in customer status; motivate and guide staff in cross-selling and product presentation to meet established goals; engage with customers to address needs or concerns and recommend suitable Bank services.
Oversee the overall customer experience at the branch, assisting clients with deposits, withdrawals, check cashing, transfers, issuing bank checks, cash advances, loan advances, loan payments, and other transactions as required.
Drive the creation of new deposit relationships, ensuring a superior level of customer service while promoting a culture of sales and service excellence.
Provide leadership and training; may assume responsibilities in the absence of the Branch Manager.
Work closely with the Branch Manager on disciplinary actions and the hiring process; supervise daily team activities, including effective delegation of tasks, developing work schedules, and providing necessary training.
Ensure operational compliance within the branch, including but not limited to teller cash counts, certifications, new and closed account reports, CTR filing, suspicious activity reporting, elder abuse reporting, and adherence to company policies and procedures by staff.
Review and perform all branch staff duties to ensure compliance with audit requirements and new account review standards.
Manage daily check scanning, vault settlement, ATM settlement, night drop deposits, and assist with branch opening and closing procedures.
Authorize wire transfers within designated limits and approve exceptions for new accounts, check holds, and discretionary rate adjustments for CDs.
Coordinate with Compliance and Branch Administration to respond to independent third-party and regulatory audits; ensure that any deficiencies identified are promptly addressed.
Guarantee audit compliance and quality control of procedures, recommending and initiating corrective actions as necessary; ensure that the branch adheres to established Bank policies, procedures, and state and federal regulations.
Demonstrate respect for individuals; uphold commitments; inspire trust; act ethically and with integrity; maintain organizational values; accept responsibility for actions.
Exhibit knowledge of and adherence to EEO policies; respect and sensitivity for cultural differences; educate others on the importance of diversity; promote a harassment-free work environment; build a diverse workforce and support affirmative action.
Perform duties safely, without compromising the health or safety of oneself or others, and report any potentially unsafe conditions.
Perform additional duties and projects as assigned.
Banc of California is an equal opportunity employer committed to fostering a diverse workforce.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military and veteran status, national origin, race, sex, gender identity, gender expression, and sexual orientation.
If you require reasonable accommodation as part of the application process, please contact the Talent Acquisition Partner.Qualifications:
Possess knowledge of, adherence to, and responsibility for compliance with state and federal regulations and laws relevant to this position, including but not limited to: Regulation Z, Regulation B, Fair Housing Act, Home Mortgage Disclosure Act, Real Estate Settlement Procedures Act, Fair Credit Reporting Act, Bank Secrecy Act, Anti-Money Laundering, and Customer Information Program.
Intermediate proficiency in computer operations, including mainframe systems, word processing, spreadsheets, and specialized software.
Strong mathematical skills; ability to calculate interest, percentages, and balance accounts; proficient in basic arithmetic operations and error detection; capable of interpreting and drafting bar graphs.
Exceptional communication skills, both oral and written, with the ability to follow instructions, interpret documents, and engage effectively with customers and colleagues.
Ability to confidently cross-sell and explain all bank products and services.
Capacity to make decisions impacting the immediate work unit.
Ability to organize and prioritize work schedules for oneself and others effectively.
Ability to work independently with minimal supervision.
Bachelor's Degree from an accredited institution and a minimum of 5 years of relevant experience in branch management operations or lending within the financial services sector.
Prior supervisory experience is preferred.
Must possess a valid California driver's license and have access to a vehicle with appropriate insurance for conducting assigned duties and responsibilities.
Salary Range:
$50,463.00-$67,706.00 USD; Final salary will be determined based on the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and market data.
