Customer Service Representative

2 months ago

Alabama USA, United States Avis Budget Group Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our airport operations team, you will be responsible for providing exceptional customer service to our clients, ensuring a seamless and efficient rental experience.

Key Responsibilities
  • Assist customers with rental and return processes, including checking cars, processing rentals, and providing information on our loyalty program.
  • Work in a fast-paced environment, handling multiple tasks and priorities while maintaining a high level of customer satisfaction.
  • Collaborate with colleagues to ensure a smooth and efficient operation, providing support and assistance as needed.
  • Participate in ongoing training and development to enhance skills and knowledge, staying up-to-date on company policies and procedures.
  • Meet or exceed performance standards, including customer satisfaction, productivity, and safety.
Requirements
  • High School Diploma or equivalent required.
  • Valid Driver's License and a clean driving record.
  • Basic computer skills, including typing and data entry.
  • Effective verbal communication skills and a strong customer service focus.
  • Ability to work outdoors in a fast-paced environment, with flexibility to work all shifts.
  • Must be 18 years of age and legally authorized to work in the United States.
What We Offer
  • Competitive hourly wage and opportunities for advancement.
  • Ongoing training and development to enhance skills and knowledge.
  • A supportive and collaborative team environment.
  • Opportunities for growth and professional development.

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