Customer Service Representative
4 days ago
Job Summary:
Vets Hired is seeking a highly organized and detail-oriented Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our members and non-members through phone calls, emails, and other communication channels.
Key Responsibilities:
- Answer phone calls and respond to member inquiries in a timely and professional manner.
- Utilize knowledge of credit union products and data systems to provide information and resolve member issues.
- Process transactions and complete required member verification reviews.
- Correspond with other departments and management through email for additional requests or research.
Requirements:
- 6 months of experience in customer service is preferred.
- Excellent written and verbal communication skills.
- Ability to work independently and prioritize work effectively.
- Ability to navigate and utilize multiple platforms/computer software simultaneously.
Work Environment:
Vets Hired is a remote-friendly company, and this position can be performed from home. However, occasional in-office work may be required.
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