Customer Service Representative

4 days ago


Alabama, United States Vets Hired Full time

Job Summary:

Vets Hired is seeking a highly organized and detail-oriented Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our members and non-members through phone calls, emails, and other communication channels.

Key Responsibilities:

  • Answer phone calls and respond to member inquiries in a timely and professional manner.
  • Utilize knowledge of credit union products and data systems to provide information and resolve member issues.
  • Process transactions and complete required member verification reviews.
  • Correspond with other departments and management through email for additional requests or research.

Requirements:

  • 6 months of experience in customer service is preferred.
  • Excellent written and verbal communication skills.
  • Ability to work independently and prioritize work effectively.
  • Ability to navigate and utilize multiple platforms/computer software simultaneously.

Work Environment:

Vets Hired is a remote-friendly company, and this position can be performed from home. However, occasional in-office work may be required.



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