Customer Service Representative
3 days ago
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at UW Credit Union. As a Customer Service Representative, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a timely and professional manner.
Responsibilities:- Provide excellent customer service to members via phone, email, and in-person
- Answer member inquiries and resolve issues in a timely and professional manner
- Work collaboratively with other teams to ensure seamless service delivery
- Stay up-to-date on product and service knowledge to provide accurate information to members
- Meet or exceed performance metrics and quality standards
- High school diploma or equivalent required; associate's degree or higher preferred
- 8 months to 1 year of customer service experience required
- Proficiency in Microsoft Office products and ability to learn new software
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Competitive hourly rate
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
UW Credit Union is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive workplace that values diversity, equity, and inclusion.
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