Security Support Coordinator
2 weeks ago
Job Overview
The Security Consumer Support Specialist plays a crucial role in delivering exceptional customer service while acting as a dual representative for both Security and Registration. This position is essential in assisting various locations with modernized registration processes and providing security oversight as necessary.
Key Responsibilities
Deliver outstanding customer service while ensuring a highly visible presence in waiting areas to prevent violations of hospital policies and criminal activities. Serve as an advocate for the self-service patient registration model, encouraging its use among patients. Accurately document incidents and other required information in a timely and factual manner. Assist team members, visitors, and patients by providing directions, handling lost and found inquiries, offering vehicle assistance, and fulfilling other requests. Ensure access control to secured areas is maintained. Effectively communicate and collaborate with patients, visitors, and healthcare team members to provide relevant information. Manage verbal and physical conflicts using de-escalation techniques, physical presence, and other appropriate legal measures. Engage in ongoing professional development to enhance knowledge and skills relevant to the role. Complete mandatory training and maintain required certifications and licenses. Act as a concierge by welcoming and assisting patients or visitors, including handling hospitality needs and payment collections. Facilitate patient registration and check-in processes, confirming demographic and insurance details while assisting with kiosk registrations.Benefits Offered
Comprehensive benefits package designed to support financial, health, and work/life balance goals. Access to an on-demand pay program. Discounts on various services and products, including restaurants and phone plans. Optional insurance offerings for identity theft, home and auto, and pet coverage. Retirement savings options with contributions and matching programs.Required Qualifications
High School Diploma or equivalent experience. Minimum age of 21 with a valid driver’s license. Certification in First Aid from a recognized organization within 180 days of hire.Preferred Qualifications
Associate's Degree or equivalent in Public Administration, Business, or Criminal Justice. Completion of a vocational/technical program. Two years of relevant experience in customer service, law enforcement, military, or related fields.About Spectrum Health
At Spectrum Health, we are dedicated to providing personalized healthcare to our patients and communities. Our teams are composed of innovative and collaborative professionals committed to a shared mission of improving health and instilling hope.
Employment Type
Full timeShift
Day (United States of America)Weekly Scheduled Hours
40Hours of Work
10 to 6Days Worked
Monday to FridayWeekend Frequency
Variable weekends-
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