Security Support and Registration Specialist

2 weeks ago


Saint Joseph, Missouri, United States Spectrum Health Full time

Job Overview

The Security Support and Registration Specialist is responsible for delivering exceptional customer service while acting as a dual role in security and registration. This position aids in modernizing registration processes and provides security assistance as required.

Key Responsibilities

  • Ensures top-tier customer service while maintaining a visible presence in waiting areas to prevent violations of facility policies and unlawful activities.
  • Promotes and supports a self-service model for patient registration.
  • Accurately documents incidents and necessary information in a timely and factual manner.
  • Assists visitors, patients, and team members with directions, lost items, vehicle support, and other inquiries.
  • Manages access control for restricted areas.
  • Effectively communicates and collaborates with patients, visitors, and healthcare team members.
  • Handles verbal and physical conflicts using de-escalation techniques and appropriate legal measures.
  • Engages in ongoing professional development to enhance knowledge and skills relevant to the role.
  • Completes required training and maintains necessary certifications and licenses.
  • Acts as a concierge by welcoming patients and visitors, providing hospitality assistance, and managing payments.
  • Conducts patient registration and check-in, verifying demographic and insurance details, and assisting with kiosk registrations.

Benefits Offered

  • Comprehensive benefits package designed to support financial, health, and work-life balance.
  • Access to an on-demand pay program.
  • Discounts on various services and products that matter to you.
  • Optional insurance options including identity theft protection and pet insurance.
  • Retirement savings options with employer contributions.

Required Qualifications

  • High School Diploma or equivalent experience.
  • Minimum age of 21 with a valid driver's license.
  • Certification in First Aid within 180 days of hire.

Preferred Qualifications

  • Associate's Degree in Public Administration, Business, or Criminal Justice.
  • Relevant vocational or technical certification.
  • Two years of experience in customer service, law enforcement, military, or related fields.

About Spectrum Health

Spectrum Health is dedicated to providing personalized healthcare services to our patients and communities. We are committed to investing in our employees and fostering a collaborative environment that encourages innovation and excellence.

Employment Type

Full-time position with a day shift schedule.

Work Hours

Standard working hours are from 10 AM to 6 PM, Monday through Friday, with variable weekend shifts.



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