Security Customer Support Coordinator
2 weeks ago
Job Overview
The Security Customer Support Coordinator is responsible for delivering exceptional service while managing dual responsibilities in Security and Registration. This role involves assisting various locations with enhanced registration support and providing security assistance as necessary.
Key Responsibilities
Deliver exemplary customer service while maintaining a highly visible presence in waiting areas to prevent violations of hospital policies and criminal activities. Serve as an advocate for a self-service model in patient registration. Accurately document incidents and other required information in a timely and factual manner. Assist team members, visitors, and patients with directions, lost property, vehicle support, escorts, and other inquiries. Ensure access control to restricted areas. Effectively communicate and collaborate with patients, visitors, and healthcare team members, providing necessary information. Manage verbal and physical conflicts through de-escalation techniques, physical presence, and appropriate legal measures. Engage in ongoing professional development to enhance knowledge and skills relevant to the role. Complete all required training and maintain necessary certifications and licenses. Act as a concierge by welcoming and assisting patients or visitors, including handling payments and co-payments. Conduct patient registration and check-in processes, verifying demographic and insurance details, and assisting with kiosk registration.Benefits of Working at Spectrum Health
Comprehensive benefits package designed to support your financial, health, and work-life balance needs. Access to an on-demand pay program. Discounts on various services and products that matter to you. Optional coverage for identity theft protection, home and auto insurance, and pet insurance. Retirement savings options with employer contributions.Required Qualifications
High School Diploma or equivalent experience. Minimum age of 21 with a valid driver's license. Certification in First Aid from an accredited organization within 180 days of hire.Preferred Qualifications
Associate's Degree or equivalent in Public Administration, Business, or Criminal Justice. Completion of a vocational/technical program or one-year certificate from a college or technical school. Two years of relevant experience in customer service, law enforcement, military, or related fields.About Spectrum Health
Spectrum Health is dedicated to providing personalized healthcare to our patients and communities. We focus on fostering a collaborative environment where our team members can thrive. Our mission is to enhance health, instill compassion, and inspire hope.
Employment Type
Full timeShift
Day shiftWeekly Scheduled Hours
40 hoursCurrent Team Members
Please apply through the internal job portal.Spectrum Health is committed to a safe workplace and adheres to all health and safety regulations. We provide equal employment opportunities to all qualified individuals without discrimination.
Our culture encourages collaboration and inclusivity, fostering a workplace where everyone can contribute to our mission.
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