IT Support Specialist

1 week ago


Camp Hill, Pennsylvania, United States Foot Locker Full time
Job Title: IT Support Technician

Overview:

Foot Locker's Store & Workplace Services team is driving digital transformation in our retail store and corporate environments. The Field Support Technician will join a Depot Support Team that is fully committed to delivering the highest level of support for all POS Store Systems.

Key Responsibilities:
  • Configure, test, repair, and refurbish all types of POS equipment and peripherals, including POS cash registers, server/workstation PCs, receipt/document printers, PIN pad devices, and handheld terminal (HHT) devices as needed.
  • Support IT store projects as needed, collaborating with internal customers to facilitate successful implementations.
  • Remain current on all new technologies introduced to the stores and provide proper support.
  • Use problem-solving skills to identify problems, drive to root cause, and develop and implement solutions for POS store equipment.
  • Active participation in creating new documentation and updating previously created Knowledge Base (KB) documents.
  • Collaborate with peers and leadership to maintain alignment across all Technical, Support, Operations Teams.
  • Partner with Store Help Desk and other Teams to ensure problem resolution SLAs and project goals are met.
  • Review daily backlog reports for outstanding equipment needs.
  • Research and react to Problem Reports (IR) for equipment.
  • Coordinate shipping and receiving tasks per Depot operations.
  • Check in new inventory daily and assess disposition of hardware assets.
  • Document work and maintain accurate store asset records in ServiceNow and/or related reporting tools.
  • General cleaning and organizational tasks associated with working in a warehouse environment.
  • May be required to perform additional duties as assigned by supervision.
Qualifications:
  • Level of education on MBO or equivalent in Information Technology, or related field of study preferred, or the equivalent combination of education and work experience.
  • Proficiency in Microsoft 365 applications: Excel, Word, PowerPoint, OneNote, Teams, etc.
  • Able to accommodate shift changes, including evening and weekends to support business needs.
Benefits:

The hourly rate for this role is $21.50/hr to $23/hr. This range represents the anticipated low and high range for this position. Hourly rate will be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Hourly rate is one component of the Foot Locker, Inc. total compensation package, which includes:

  • Employee Discount
  • Paid Time Off
  • Medical | Dental | Vision Coverage
  • 401(k) | Roth 401(k)
  • Stock Purchase Plan
  • Life Insurance
  • Flexible Spending Account
  • Opportunities for Advancement
  • Tuition Reimbursement for Qualified Courses
  • Strong Company Culture
  • Employee Resource Groups

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