Program Manager

2 weeks ago

Austin, Texas, United States Q2 Software, Inc. Full time
About the Role

We are seeking a highly skilled Program Manager to join our team at Q2 Software, Inc. This is a hybrid project management and technical implementation role that involves overseeing complex, enterprise-level client engagements.

Key Responsibilities
  • Proactively lead clients through the project lifecycle and effectively articulate implementation objectives.
  • Serve as a central point of contact for external clients to plan and manage project tasks.
  • Partner with clients to understand business requirements and expectations.
  • Create and maintain a documented project schedule; keep complete records of every project, including deliverables, change control, action items, issues, and risk monitoring.
  • Direct project resources to complete tasks in a timely manner.
  • Work closely with the client and team to problem solve issues that arise.
  • Communicates verbal and written project status to both customers and internal teams.
  • Raise project issues and risks and drive execution of mitigation plans.
  • Attend project and client meetings, taking detailed notes and coordinating next steps.
  • Coordination, planning, and supporting resources with onsite/milestone activities.
  • Deliver solutions within defined timelines while following Q2 project standards.
  • Oversees successful transition of clients from implementation to go-live.
  • Accountable for closing out projects and transitioning clients to Support.
Requirements
  • Typically requires a bachelor's degree and a minimum 5+ years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience
  • Project Management Methodology exposure preferred (PMP or PMI)
  • Familiarity with enterprise software deployment architecture and methodologies
  • Experience building documentation and project plans using Excel, MS Project, and MS PowerPoint
  • Experience managing client expectations with a Client first attitude and commitment to satisfaction
  • Ability to organize and execute multi-facet software deployments
  • Capable of assessing project risks and mitigations
  • Ability to convey technical concepts to business oriented banking project teams and interact with technical internal resources
  • Possess project leadership qualities
  • Strong written and oral communication skills with excellent people and teamwork skills
  • Ability to remain calm, diplomatic, and cooperative under stressful conditions
  • Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast paced environment
  • Ability to travel 15% to client sites
  • Financial Services and enterprise software experience preferred
  • This position requires fluent written and oral communication in English.
  • Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
What We Offer
  • Hybrid Work Opportunities
  • Flexible Time Off
  • Career Development & Mentoring Programs
  • Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
  • Community Volunteering & Company Philanthropy Programs
  • Employee Peer Recognition Programs - "You Earned it"
How We Give Back to the Community

We support dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology.

Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve.

Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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