IT Program Manager

24 hours ago


Austin, Texas, United States TRAVIS COUNTY HOSPITAL DISTRICT Full time
Job Title: IT Program Manager

The IT Program Manager plays a critical role in leading and managing IT programs that align with the strategic objectives of senior leadership. This position requires a strong understanding of IT project management principles, methodologies, and tools.

Key Responsibilities:
  • Develop and manage IT programs to achieve strategic objectives
  • Lead and manage business analysts and project managers assigned to projects within programs
  • Create and communicate coordinated plans for each program and set clear expectations regarding roles and responsibilities
  • Regularly perform project reviews with business analysts and project managers leading projects within a program to closely manage dependencies, proactively identify mitigation plans for risk, and quickly resolve issues
  • Act as the first escalation point for all project-related issues within a program and escalate to program leadership in a timely manner when necessary
  • Manage relationships with program stakeholders, including internal and external clients and vendors, keeping them informed of progress and issues to manage expectations on all program requirements and deliverables
  • Report on programs regularly to senior leadership and make recommendations for potential changes
  • Assist the PMO manager in reviewing new requests for PMO, determining proper alignment and assignments to business analysts and project managers, administering the project management software, identifying and implementing process improvement opportunities within the PMO and Joint Tech as a whole
  • Collaborate with customers, Joint Technology Team members, and vendors to create and maintain program and project documents
  • Negotiate with department leaders to acquire resources needed for assigned programs and/or projects
  • Provide project management and leadership for complex and/or strategic projects within a program
  • Facilitate the PMO integrated change control process for programs and projects to proactively manage changes to scope, schedule/timeline, budget, or resources
  • Analyze lessons learned and share with other PMO team members, managers, technical teams, and customers
  • Review contract conditions for assigned programs and/or projects and ensure compliance with all contract terms
  • Act as the point of contact for all internal and external program or project communication and documentation from initiation through program or project close-out
  • Manage all resource/expenditures based on project budget throughout the project lifecycle and communicate any issues impacting profitability
  • Manage or facilitate the testing and training of new applications, systems, and/or infrastructure
  • Ensure program and project team activities and decisions are clearly communicated and documented
  • Mentor PMO team members in aspects of the profession such as leadership, methodology, processes, tools, people skills, and navigating politics
Qualifications:
  • Bachelor's degree required
  • 8 years of IT project management experience or 2 years of IT program management experience
  • Experience with MS Office, MS Project, Visio
  • Experience with PMBOK, Waterfall, and Agile project management/development methodologies
  • Previous experience in the healthcare field
  • Holds and maintains PMP or PgMP certification

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