IT Program Manager

3 weeks ago

Austin, Texas, United States TRAVIS COUNTY HOSPITAL DISTRICT Full time

The IT Program Manager at Travis County Hospital District works closely with senior leadership to define, analyze, design, and lead programs that align with new or existing strategies and is accountable for the programs success.

This role is responsible for managing the scope, resources, schedule, and budget for the overall program and providing reports, both verbal and written, to senior leadership.

The IT Program Manager will lead business analysts and project managers assigned to the programs projects to manage dependencies, issues, and risks within the program.

This position may also act as the project manager for complex and/or strategic projects within a program.

Key Responsibilities:

  • Develop, analyze, lead, and manage IT programs to achieve senior leaders strategic objectives.
  • Manage and lead business analysts and project managers assigned to projects within programs.
  • Create and communicate coordinated plans for each program and set clear expectations regarding roles and responsibilities.
  • Regularly perform project reviews with business analysts and project managers leading projects within a program to closely manage dependencies between projects, proactively identify mitigation plans for risk, and quickly resolve issues.
  • Act as the first escalation point for all project-related issues within a program and escalate to program leadership in a timely manner when necessary.
  • Manage relationships with program stakeholders, including internal and external clients and vendors, keeping them informed of progress and issues to manage expectations on all program requirements and deliverables.
  • Report on programs regularly to senior leadership and make recommendations for potential changes.
  • Assist the PMO manager in reviewing new requests for PMO, determining proper alignment, and assignments to business analysts and project managers, administering the project management software, identifying and implementing process improvement opportunities within the PMO and Joint Tech as a whole.
  • Collaborate with customers, Joint Technology Team members, and vendors to create and maintain program and project documents.
  • Negotiate with department leaders to acquire resources needed for assigned programs and/or projects.
  • Provide project management and leadership for complex and/or strategic projects within a program.
  • Facilitate the PMO integrated change control process for programs and projects to proactively manage changes to scope, schedule/timeline, budget, or resources.
  • Analyze lessons learned and share with other PMO team members, managers, technical teams, and customers.
  • Review contract conditions for assigned programs and/or projects and ensure compliance with all contract terms.
  • Act as the point of contact for all internal and external program or project communication and documentation from initiation through program or project close-out.
  • Manage all resource/expenditures based on project budget throughout the project lifecycle and communicate any issues impacting profitability.
  • Manage or facilitate the testing and training of new applications, systems, and/or infrastructure.
  • Ensure program and project team activities and decisions are clearly communicated and documented.
  • Mentor PMO team members in aspects of the profession such as leadership, methodology, processes, tools, people skills, and navigating politics.

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