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Client Account Manager

2 months ago

Denton, Texas, United States StandardAero Full time

StandardAero provides:

  • Competitive salary packages
  • Generous vacation time
  • Comprehensive health coverage including medical, dental, and vision
  • Retirement savings plans
  • Modern, comfortable, climate-controlled workspace
  • Commitment to safety in the workplace
  • Opportunities for career advancement
Develop a Rewarding Career in Aviation

Your contributions are vital to our success, ensuring our teams operate efficiently. Join us to explore opportunities for growth within an organization that values its employees. Along with competitive pay and benefits, you will appreciate our attractive perks.

As a Client Account Manager - Component Parts, you will serve as a key point of contact between operations, engineering, materials, sales, and clients for product transactions across various customer types (transactional, contractual, field service, etc.). You will identify and implement strategies to enhance the customer experience while meeting the financial objectives of the business unit.

Key Responsibilities:
  • Act as a representative for both external and internal clients, showing accountability and a commitment to excellence.
  • Embrace change, proactively identifying potential challenges before they occur.
  • Foster relationships with both external and internal stakeholders.
  • Receive, process, and confirm induction information and/or customer orders for purchases using company systems and customer purchase orders to ensure accuracy.
  • Confirm, document, and communicate customer requirements and expectations to relevant team members.
  • Manage documentation in accordance with company, customer, and regulatory standards. Ensure required information is entered into the appropriate systems.
  • Update requests for work scope/order modifications, maintaining order information files, and communicating changes to relevant personnel.
  • Provide clients with product details including pricing, scheduling, delivery, and availability of alternatives. Serve as the main contact between the client and production operations regarding expected completion dates and shipment tracking.
  • Validate inventory costs, clarify pricing, and manage customer expectations regarding estimate changes.
  • Continuously monitor and analyze cost projections, suggesting corrective actions as necessary.
  • Assist in resolving warranty claims and managing core credits and debits for claims and invoice discrepancies.
Position Requirements:
  • Proficient in PC use within the current company operating system, including Microsoft Office applications.
  • Familiarity with products/engines/accessories relevant to the business unit is highly preferred.
  • High School Diploma or equivalent is required.
  • Authorization to work in the US is necessary.
Preferred Skills:
  • Strong planning, organizational, analytical, decision-making, and problem-solving abilities.
  • Excellent interpersonal and teamwork skills, with experience in negotiation and customer service.
  • Demonstrates patience, tact, and empathy in interactions with others.
Benefits That Enhance Your Life:
  • Comprehensive healthcare options
  • 401(k) plan with full company match; up to 5% vested
  • Paid time off from the first day
  • Bonus opportunities
  • Flexible spending accounts for health and dependent care
  • Short- and long-term disability coverage
  • Life and AD&D insurance
  • Opportunities for learning and development
About Us

Setting the Standard for Excellence Since 1911

With over a century of excellence, StandardAero has established itself as a leader in MRO services and tailored solutions in the aerospace sector. Our core values and culture of continuous learning empower our team to reach their full potential and support our customers' missions globally. Through on-the-job training, career advancement opportunities, and exceptional benefits, StandardAero invites you to embark on a fulfilling career with us.

Commitment to Inclusivity

StandardAero is dedicated to providing equal employment opportunities to all qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our inclusive environment celebrates diversity and fosters a culture free from harassment or discrimination. We encourage you to bring your authentic self to our team and experience our welcoming culture.