Customer Service Ambassador

2 weeks ago


Charlotte, North Carolina, United States Fresh Form Draft Full time

Job Title: Front Desk Representative

Job Summary:

As a Front Desk Representative at Fresh Form Draft, you will be the first point of contact for our guests. Your primary responsibility will be to ensure a smooth and pleasant check-in and check-out process, provide exceptional customer service, and assist guests with inquiries and requests. You will play a crucial role in representing our brand and ensuring guest satisfaction.

Key Responsibilities:

  • Greet guests upon arrival and provide a warm welcome.
  • Handle check-in and check-out procedures efficiently and accurately.
  • Manage reservations and answer phone calls, emails, and in-person inquiries.
  • Address guest concerns or complaints with professionalism and urgency.
  • Process payments and maintain accurate records of transactions.
  • Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
  • Maintain cleanliness and organization of the front desk area.
  • Assist with administrative tasks as needed.

Requirements:

  • High school diploma or equivalent; additional education in hospitality or related field is a plus.
  • Strong communication and interpersonal skills.
  • Ability to handle multiple tasks in a fast-paced environment.
  • Proficient in computer systems and reservation software.
  • Excellent problem-solving skills and attention to detail.

Benefits:

  • Comprehensive health, dental, and vision insurance.
  • Paid time off and holidays.
  • Retirement plan with company match.
  • Professional development opportunities.
  • Fun and creative work environment.

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