Customer Service Specialist

3 weeks ago


Menomonie, Wisconsin, United States WESTconsin Credit Union Full time

At WESTconsin Credit Union, we are seeking a highly skilled and enthusiastic individual to fill the role of Member Services Representative II. This is an exciting opportunity for someone who enjoys learning about our products and services and sharing that knowledge with others.

About the Job

We are looking for an individual who can provide prompt, efficient, confidential, and accurate service in a Teller role. The ideal candidate will be responsible for opening new share accounts, providing savings, loan, and other product features, benefits, and information, and responding to members' requests, problems, and complaints.

Responsibilities
  • Represent the Credit Union to members in a friendly, positive, and professional manner.
  • Process transactions in a Teller role.
  • Open new share accounts (savings, checking, money market, certificate, commercial, organizational, and benefit accounts).
  • Provide savings, loan, and other product features, benefits, and information.
  • Respond to members' requests, problems, and complaints.
Qualifications

The successful candidate will have a high school diploma or equivalent, a proven track record in customer service, proficiency in basic computer, data entry, and typing skills, a positive attitude, professional image, and self-motivation, excellent verbal and written communication skills, and full-time availability.

Why Choose WESTconsin?

We offer an excellent 401(k) Contribution Plan and Match, Competitive Pay, Health, Dental, and Vision Insurance, Healthy Living Fund Contribution, Paid Time Off, Paid Holidays, Family-oriented culture that values work/life balance, and Tuition Reimbursement.

Salary Information

The estimated salary for this position is around $45,000 - $60,000 per year, depending on experience and qualifications.



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