Customer Service Representative

5 days ago


Miami Beach, Florida, United States SP Plus Corporation Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Cashier. As a key member of our parking services team, you will be responsible for providing exceptional customer service, handling cash transactions, and ensuring a smooth flow of traffic through our gates.

Key Responsibilities
  • Provide top-notch customer service to our clients, responding to their needs and resolving any issues in a timely and professional manner.
  • Operate a cash register, handling cash transactions, and making change as needed.
  • Count and reconcile cash at the beginning and end of each shift to ensure accuracy and security.
  • Collect and process payments from customers, issuing receipts and tickets as required.
  • Maintain a clean and organized workspace, adhering to company standards and regulations.
  • Assist with resolving customer complaints and issues, escalating concerns to supervisors as needed.
  • Perform other duties as assigned by management, including maintaining accurate records and reports.
Requirements
  • High school diploma or equivalent required; prior experience in customer service or cash handling preferred.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously.
  • Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.
  • Basic math skills and accuracy in handling cash transactions.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
  • Valid driver's license and a clean driving record (if applicable).
What We Offer
  • A competitive hourly rate and opportunities for advancement within the company.
  • A dynamic and supportive work environment, with a focus on customer satisfaction and team collaboration.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
Equal Employment Opportunity

SP Plus Corporation is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.



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