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Customer Support Team Lead

2 months ago

New York, New York, United States Proofpoint Full time

Job Summary

We are seeking an experienced Customer Support Team Lead to join our team at Proofpoint. As a key member of our support organization, you will be responsible for delivering exceptional customer service to our enterprise customers.

Key Responsibilities

  • Lead a team of support engineers to ensure timely and effective resolution of customer requests
  • Develop and implement processes to improve customer satisfaction and support efficiency
  • Collaborate with cross-functional teams to ensure seamless customer experience
  • Manage support metrics and reporting tools to drive business decisions
  • Identify and develop top talent to foster growth and retention

Requirements

  • Bachelor's degree in a technical field or equivalent experience
  • 2+ years of experience leading a customer support team
  • Proven track record of managing top talent and fostering growth
  • Strong knowledge of customer relationship management and security platforms
  • Excellent communication and interpersonal skills

Why Proofpoint

We are a customer-focused organization with leading-edge products and a culture of collaboration and appreciation. We believe in hiring the best and brightest and cultivating a culture of innovation and growth.