Customer Service Team Lead

1 month ago


New York, New York, United States Ollie's Bargain Outlet Full time

Customer Service Supervisor Role

Ollie's Bargain Outlet is seeking a skilled Customer Service Supervisor to join our team. As a key member of our front-end team, you will be responsible for ensuring that every customer receives outstanding service. Your duties will include resolving customer service issues, communicating customer requests to Team Leaders, and promoting all promotions and advertisements to the front-end team.

Key Responsibilities:

  • Ensure exceptional customer service by all front-end associates
  • Resolve customer service issues, including answering questions and addressing concerns
  • Communicate customer requests to Team Leaders when necessary
  • Communicate all promotions and advertisements to the front-end team

Requirements:

  • Excellent customer service skills
  • Ability to work effectively in a fast-paced environment
  • Strong communication and problem-solving skills

About Ollie's Bargain Outlet:

Ollie's Bargain Outlet is a leading retailer of closeout merchandise and surplus products. We offer a wide range of products at discounted prices, and our customers appreciate our commitment to providing excellent customer service.



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