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Customer Support Team Lead

1 month ago

New York, New York, United States Clipboard Health Full time
About the Role

We are seeking a highly skilled Customer Support Team Lead to join our team at Clipboard Health. As a key member of our support team, you will be responsible for coaching and developing our customer support agents to ensure they provide exceptional service to our customers.

Key Responsibilities:

  • Closely monitor agent performance and provide regular coaching to ensure quality assurance scores remain above 90%
  • Provide constructive feedback and identify areas for improvement to drive performance growth
  • Lead by example and demonstrate a customer-centric approach to support
  • Collaborate with the team to resolve customer issues and improve overall customer satisfaction

Requirements:

  • 2+ years of coaching experience with a proven track record of improving team performance
  • 2+ years of team leadership experience with a focus on customer service
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.