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Client Relations Coordinator

2 months ago

Nashville, Tennessee, United States Carl Black Chevrolet of Nashville Full time

At Carl Black Chevrolet of Nashville, we manage a substantial volume of inquiries each month that require careful attention and processing.

Our Client Relations Coordinator role demands a strong sense of urgency in addressing customer requests and inquiries that come through our dealership.

Candidates should possess the ability to juggle multiple requests while providing prompt responses. This is a Full-Time position that offers a comprehensive benefits package with a flexible schedule of 40 hours per week.

The Client Relations Coordinator position includes a base hourly wage along with a commission structure.



Key Responsibilities:
• Greet and assist visitors and customers, directing them to the appropriate personnel or department.
• Manage the BDC, handling all incoming communications and administrative tasks while collaborating closely with customers.
• Work in tandem with sales and service teams to follow up on all internet leads and phone inquiries daily.
• Schedule service appointments efficiently.

Essential Qualifications:
• Proficient in Microsoft Office and other PC applications.
• Ability to complete tasks effectively in a fast-paced, deadline-oriented environment.
• Strong verbal and written communication skills.
• Excellent organizational skills with meticulous attention to detail.
• Self-motivated and proactive.
• Pleasant phone demeanor with exceptional interpersonal skills.
• Capability to thrive in a dynamic environment.
• Energetic phone presence and ability to address customer concerns effectively.
• Availability to work full-time hours, including some evenings, weekends, and/or holidays.

Compensation and Benefits:
• Competitive hourly wage plus monthly commission based on performance.
• Flexible scheduling options.
• Paid vacation time.
• Medical and dental insurance available.
• Life insurance and 401k plans.
• We are an equal opportunity employer and uphold a policy of non-discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.