Strategic Client Services Professional

4 weeks ago

Nashville, Tennessee, United States Lockton, Inc. Full time
Job Summary:

Lockton, Inc. is seeking a seasoned client services professional to join our Employee Benefits team. As an Account Executive, you will lead marketing, servicing, and strategic consulting efforts with prospective and current clients. Your primary responsibility will be to develop and deliver strategic benefit solutions that meet the needs of our clients. Collaboration and a willingness to support your colleagues are essential, as is a genuine passion for building and nurturing internal and external relationships.

Key Responsibilities:
  • Provide strategic planning and consulting advice to clients, including the production of Requests for Proposal, coordination of vendor responses, analysis and comparison of RFP responses, and preparation of a client report with recommendations.
  • Maintain and enhance Lockton's relationships with existing clients by executing proactive, creative, and ongoing contact initiatives.
  • Proactively understand the requirements and needs of a client account.
  • Consult with clients to review investment options, benefit services, fees, strategies, and goals.
  • Consult regularly with clients to review large claims, abnormal utilization results, and monthly claims experience.
  • Review and issue profitability analyses on all 'fee-at-risk' proposals.
  • Develop and maintain dependable working relationships with carriers, broker servicing networks, and other providers.
  • Oversee issue-resolution between client and vendor.
  • Coordinate market selection for new and renewal business on designated accounts.
  • Initiate and duplicate new business report activities.
  • Generate new business opportunities through cross-selling.
  • Negotiate program terms and costs.
  • Mentor and train junior-level staff.
Requirements:
  • Bachelor's degree in business administration or related field and/or years of experience equivalent.
  • 10 years or more of client service experience in a health and welfare/employee benefits environment; at least 5 years of this experience needs to be at a consulting and/or brokerage firm.
  • Experience presenting in front of clients.
  • Experience with servicing complex business transactions, such as acquisitions, mergers, and divestitures.
  • Current Life & Health license or ability to obtain immediately.
  • Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint).
  • Strong verbal and interpersonal communication skills required.
  • Demonstrates strong working knowledge and experience within brokerage industry.
  • Substantial experience in marketing and servicing the insurance employer-sponsored benefit plan.
  • Extensive working knowledge of regulatory requirements of employer-sponsored plans.
  • Understands industry trends and governmental regulations.
  • Ability to complete continuing education requirements as needed.
  • Ability to attend company, department, and team meetings as required, including industry training sessions.
  • Ability to travel by automobile and aircraft.
  • Ability to work outside of normal business hours as needed.

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