Logistics Coordinator
4 weeks ago
Interlaced is a cloud-focused IT services provider, offering outsourced IT services to innovative businesses worldwide. We specialize in designing, implementing, and supporting cutting-edge technology infrastructure to help our clients scale and achieve their goals.
What sets us apart from traditional IT companies?
- We are cloud-focused, with opportunities for professional development and training.
- We have a strong focus on innovation, working with forward-thinking clients in industries like tech startups, biotech, and digital agencies.
- We are poised for significant growth and need a skilled Logistics Coordinator to help us achieve our goals.
- We are a team of technology enthusiasts who are passionate about building something amazing together.
Responsibilities
The Logistics Coordinator will play a key role in supporting Interlaced and its clients by managing IT asset inventory, coordinating hardware procurement, and providing top-tier support during new hire orientations.
Key Responsibilities:
- Facilitate white-glove device provisioning, including installing applications and ensuring packaging meets Interlaced's visual standards.
- Maintain the integrity of client fleets and sellable stock on-hand by performing counts against all inventoried devices and running audits against MDM/RMM software for deployed devices.
- Own the day-to-day procurement queue, from identifying opportunities for IT hardware sales, building quotes, placing orders, and relaying all applicable details to clients in a timely manner.
- Communicate internally and externally via video calls and instant message throughout the day regarding hardware, procurement, and inventory-related questions.
- Follow device retrieval workflows, from creating prepaid shipping labels and sending retrieval packaging to receiving deployed devices.
- Maintain scheduled reporting queue with clients and vendors.
- Assess, clean, erase, and install fresh OS on workstations being received, then making recommendations to clients accordingly.
- Effectively manage and maintain ticket tasks and responses while escalating situations when necessary.
- Interfacing with vendor support channels.
- Assist end users with common IT-related requests via Zoom, chat/slack, and email.
Benefits
We offer:
- Starting salary is $42,000-$45,000 annual with quarterly Interlaced company bonus program.
- Medical, vision, and dental benefits.
- Cell phone and health & wellness reimbursements.
- 16 paid Holidays annually - 6 fixed and 10 flexible.
- 2 paid volunteer days annually.
- 2 weeks of paid vacation and 5 sick days annually.
- 401k matching.
- Peer-to-peer bonus allowance.
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