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Front Desk Coordinator

2 months ago

Norwalk Connecticut, United States Performance Optimal Health Full time
About Performance Optimal Health

We are a total health and wellness organization dedicated to empowering individuals to live better lives. Our team of highly trained professionals is committed to providing exceptional care and enhancing the client experience.

Job Summary

We are seeking a passionate and client service-oriented individual to join our team as a Front Desk Coordinator. In this role, you will play a pivotal role in ensuring the smooth operation of our front desk and providing outstanding service to our clients.

Key Responsibilities
  • Greet guests, provide site tours, and respond to phone calls and email requests in a timely and professional manner.
  • Become an ambassador of the Performance Optimal Health brand, knowledgeable about our history, services, brand standards, programs, and pricing.
  • Perform general administrative tasks, including data entry, printing/faxing/scanning, and scheduling appointments.
  • Ensure compliance with HIPAA and other regulations by obtaining client signatures, collecting co-payments, and updating health records in our Electronic Medical Record (EMR) system.
  • Maintain a clean, organized, and welcoming workspace with great attention to detail.
  • Collaborate closely with all team members to ensure a high-quality client experience and efficient operations.
  • Address client questions and concerns in a timely manner, escalating issues as needed.
Requirements
  • Exceptional customer service skills.
  • Strong work ethic and a commitment to learning and growth.
  • Excellent interpersonal skills and the ability to create a welcoming environment.
  • Strong organizational and administrative skills.
  • Quick learner and self-starter.
  • Ability to handle multiple tasks and prioritize effectively.
  • Strong verbal and written communication skills.
Bonus Qualifications
  • Experience with Mindbody Online and Electronic Medical Record (EMR) systems.
  • Calendar management and scheduling experience.
Benefits

We offer a competitive rate of pay, medical/dental/vision benefits, 401K+ match, growth potential within the organization, access to facilities at all locations, internal and external discounts, a fun atmosphere, and a continuing education stipend.