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Patient Care Coordinator

4 weeks ago


Norwich, Connecticut, United States United Community & Family Services, Inc. Full time
Patient Solution Specialist Job Summary

United Community & Family Services, Inc. is seeking a compassionate and dedicated Patient Solution Specialist to provide exceptional care and support to our patients. As a key member of our healthcare team, you will be responsible for ensuring patients receive timely and personalized attention, addressing their needs with empathy and professionalism.

Key Responsibilities:
  • Act as the primary point of contact for patients, families, and caregivers, providing them with necessary information and support.
  • Respond to patient inquiries, concerns, and complaints in a friendly and professional manner, addressing their needs with empathy.
  • Perform insurance verifications to ensure clients receive relevant information about their insurance benefits for their initial intake appointment for medical, dental, and behavioral health services.
  • Collaborate with healthcare providers, clinical staff, and other departments to ensure seamless delivery of care.
  • Maintain accurate and up-to-date patient records, ensuring their privacy is protected in compliance with HIPAA regulations.
  • Educate patients on their healthcare options, including insurance coverage, financial assistance, and other resources available to them.
  • Provide initial and ongoing telephonic and in-person support to clients/patients seeking assessment for social determinants of health (SDOH) such as basic needs; legal, medical, housing, transportation, insurance, by offering and completing a comprehensive needs assessment.

Why UCFS?
At United Community & Family Services, Inc., we are passionate about providing exceptional care and support to our patients. As a Patient Solution Specialist, you will have opportunities to cultivate and enhance your clinical skills through individual and group supervision, in-house training, and outside training. Our team is committed to making a difference, while striving to become more culturally competent and affirming each day. We offer a comprehensive benefits package, including flexible schedules, competitive salaries, generous paid time off, medical, dental, and vision insurance, 401(k) plan with 6% employer contribution, paid life and disability insurance, and more. If you are a compassionate and dedicated individual with a passion for helping others, we encourage you to apply for the Patient Solution Specialist position at our healthcare facility.