Enterprise Network Technical Support Engineer

6 days ago


Irvine California, United States TP-Link Systems Inc. Full time
About TP-Link Systems Inc.

TP-Link Systems Inc. is a leading provider of innovative networking solutions. Our mission is to empower businesses and individuals with cutting-edge technology that transforms the way they connect and interact.

Job Summary

We are seeking an experienced Business Network Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional support to our business customers, ensuring their network infrastructure is running smoothly and efficiently.

Key Responsibilities
  • Provide technical support to business customers via phone, email, and remote access
  • Troubleshoot and resolve complex network issues, including wired and wireless connectivity, VPN, and network security
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
  • Stay up-to-date with the latest networking technologies and products to provide expert-level support
  • Develop and maintain strong relationships with customers to ensure their network needs are met
Requirements
  • 5+ years of experience in business customer technical support
  • At least 1 year of experience in network management and support
  • Expert-level knowledge of wired and wireless networking, including TCP/IP, DHCP, DNS, IGMP, and 802.1X
  • Familiarity with Cisco, Juniper, and HPE network product configurations and troubleshooting
  • Exceptional verbal and written communication skills
  • Ability to work well in a team-oriented environment
  • Proficiency in using Microsoft Office programs
Preferred Skills
  • Networking certifications (CCNA, CWNA, ACNT, CCNP, CCIE, etc.)
  • Experience in the networking industry
Education
  • BA degree in Information Technology, Computer Science, or Computer Engineering
  • AA degree with a strong background in business customer service and networking
What We Offer
  • Competitive salary: $70K - $90K annually + bonus
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • Opportunities for career growth and professional development


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