Rush Rewards Representative Full Time

2 weeks ago


Philadelphia, Pennsylvania, United States Rivers Casino Full time

Job Summary: We are seeking a highly motivated and customer-focused individual to join our Rush Rewards team as a Representative. As a key member of our team, you will be responsible for providing exceptional guest service, executing new card sign-ups, and promoting our Rush Rewards program.

Key Responsibilities:

  • Execute new card sign-ups at Rush Rewards, utilizing handheld devices and desktop computers.
  • Greet customers and interact in a friendly and professional manner.
  • Maintain confidentiality of sensitive information.
  • Inform members of benefits, contests, and promotions.
  • Interact with guests throughout the casino to increase awareness and benefits of Rush Rewards.
  • Assist Rush Rewards during high volume periods, such as promotional events, Slot Tournaments, or at kiosks.
  • Ability to extend complimentary services in accordance with the approved comp matrix.
  • Respond to guest questions, issues, and concerns in a courteous and professional manner.
  • Communicate property knowledge, including casino information, hours of operation, restaurants, marketing promotions, special events, amenities, etc.
  • Participate in special events check-in process as needed.
  • Comply with internal controls, standards, and procedures.
  • Respond to guest questions, issues, and concerns with empathy, sensitivity, and urgency to build or recover guest loyalty.
  • Verify valid/acceptable photo ID in accordance with the casino and PCGB standards with every transaction.
  • Maintain integrity of customer database by following high standards of data entry for address, phone number, email, and name.
  • Email capture rate of 85%.
  • Inform members of benefits, contests, and promotions.
  • Replace lost Rush Rewards cards.
  • Distribute promotional items in accordance with specific guidelines.
  • Knowledge of casino, including hours of operations of casino, restaurants, and other amenities.
  • Comply with internal controls, standards, and procedures.
  • Greet customers.
  • Use data from guest surveys to inform departments of guest comments and reach out to players to proactively address any concerns.
  • Perform all other duties as assigned.

Requirements:

  • Must be 18 years of age or older.
  • High school diploma or equivalent.
  • One or more years in a customer service environment.
  • Excellent customer service and interpersonal skills.
  • Ability to communicate with team members and guests.
  • Available to work flexible shifts, weekends, and holidays.
  • Ability to obtain and maintain all necessary licensing.

Physical and Mental Demands:

  • Regularly required to walk, stand, see, talk, and hear; use hands to finger, handle, or feel; reach with hands and arms.
  • Frequently required to stoop and kneel.
  • Must occasionally lift up to 25 pounds.
  • Ability to work in a noisy and smoky environment.


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