Customer Service Representative

4 weeks ago


Kansas City, Missouri, United States helzberg Full time

The Helzberg Customer Care team is seeking a skilled Customer Service Representative to provide exceptional phone support to our customers. As a key member of our team, you will be responsible for assisting customers with their online purchases, resolving issues, and providing product information. If you have a passion for customer service and are detail-oriented, we encourage you to apply.

Key Responsibilities:
  • Assist customers with online purchases via phone, chat, email, and social media.
  • Resolve customer concerns and issues in a timely and professional manner.
  • Provide product information and make informed buying decisions.
  • Collaborate with other departments to resolve complex customer issues.
  • Respond to customer requests for information and assistance.
Requirements:
  • Associate's degree in Retail Management or Business Administration.
  • 1-3 years of customer service experience in a consumer-focused environment.
  • Strong communication skills and ability to use desktop software.
  • Problem-solving skills and ability to resolve customer conflict.

We offer a fun and fast-paced work environment with opportunities for growth and development. If you are passionate about customer service and are looking for a challenging role, we encourage you to apply.



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