Customer Service Representative

3 days ago

Kansas City, Missouri, United States GFL Environmental Full time
Job Title: Customer Service Representative

The Customer Service Representative will play a vital role in promoting GFL Environmental's solid waste services to businesses and industrial establishments. This involves placing outgoing calls, handling incoming customer calls and questions, and providing exceptional customer service in a professional and courteous manner.

Key Responsibilities:
  • Provide excellent customer service and professionalism to all customers via phone, email, or in-person interactions.
  • Communicate clearly and concisely with on-the-road employees to provide instructions and assistance.
  • Answer incoming and make outgoing customer telephone calls.
  • Receive and resolve customer questions and concerns within established guidelines.
  • Monitor, resolve, document, and report all customer complaints and concerns.
  • Track customer information and concerns and enter data into the database.
  • Research and complete customer refunds and submit for approval.
  • Maintain new account files and ensure timely and accurate information regarding missed stops or other customer concerns.
  • Generate call-in work orders for drivers and download, distribute, and answer customer inquiries received via email.
  • Process customer payments via internet and take cash payments as needed.
  • Enter new subscription residential accounts into the system and run credit checks on new customers.
  • Complete verification forms, service agreements, and pricing matrices on all commercial accounts for changes, new, and cancelled.
  • Key all new/cancelled accounts into the Tower system and verify in the system.
  • Scan all contracts into the system and maintain records of them.
  • Assist in completing the Affirmative Action log for all applicants.
  • Maintain a positive attitude and promote the GFL Environmental image by focusing on cooperation, employee partnership, and positive telephone and email manners.
  • Ensure the customer service area is neat and orderly and provide a proper greeting to all visitors.
  • Conform in all respects with applicable federal, state/provincial, and local laws, regulations, ordinances, and other orders and to all company policies, procedures, and directives from supervisors.
  • May provide backup assistance for the Office Coordinator.
  • Perform other duties and responsibilities as required or requested by management.
Requirements:
  • High School Diploma or GED.
  • One (1) to Two (2) years customer service call center experience.
Knowledge, Skills, and Abilities:
  • Ability to implement solutions to general and specific customer concerns.
  • Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure.
  • Possess good organizational skills and record-keeping skills.
  • Possess the ability to speak and communicate effectively with customers and employees both verbally and in writing.
  • Proficient in Microsoft Outlook, Microsoft Word, and Excel.
  • Good problem-solving ability.
  • Excellent data entry skills.

GFL Environmental is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact us.

By applying, you consent to your information being transmitted by Jobcase to the Employer, as data controller, through the Employer's data processor SonicJobs.

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