Service Coordinator Team Manager

7 days ago


Round Rock Texas, United States Facility Solutions Group, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Team Lead to oversee and manage our Service Coordinators. The ideal candidate will have a strong background in electrical service or related fields, excellent communication skills, and the ability to manage multiple types of work orders.

Key Responsibilities
  • Manage the dashboard for assigned coordinators, ensuring timely completion of tasks and maintaining customer expectations.
  • Respond to customer inquiries and resolve escalated issues in a professional and timely manner.
  • Monitor key performance indicators (KPIs) and aging to ensure customer satisfaction.
  • Develop and implement strategies to improve team performance and customer satisfaction.
  • Assign tasks and provide clear instructions to team members, ensuring they have the necessary tools and resources to succeed.
Requirements
  • Completed Co-Lead training and Service Coordinator Level 3 certification.
  • Experience in electrical service or related fields, with a strong understanding of industry standards and best practices.
  • Excellent communication and organizational skills, with the ability to manage multiple priorities and deadlines.
  • Proficient in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
  • Ability to thrive in a fast-paced environment, with limited instruction and ambiguity.
What We Offer

As a Team Lead with Facility Solutions Group, you will have the opportunity to work with a dynamic and growing company, with a focus on customer satisfaction and team development. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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