Service Operations Manager
2 weeks ago
Service Operations Manager
**Job Summary**
We are seeking a highly skilled Service Operations Manager to oversee and encourage team members to actively contribute to ensuring that each person is correctly offering assistance to their respective customers. This role is responsible for ensuring that the workload of the Service Coordinators they are in charge of is handled correctly.
**Key Responsibilities**
* Manage the dashboard for coordinators that have been assigned to it, ensuring seamless workflow and efficient task allocation
* Respond to customer inquiries and resolve escalated issues in a timely and professional manner
* Monitor KPIs and aging to ensure customer expectations are being maintained, driving business growth and customer satisfaction
* Ensure proper training is continued and new hires are set up for success, fostering a culture of excellence and continuous improvement
* Develop a strategy that team members can use to better serve the client and maintain customer KPI targets, driving business results and customer loyalty
* Assign tasks to team members, providing clear instructions and expectations
* Oversee the daily operations of the team, ensuring smooth execution and high-quality results
**Requirements**
* Completed Co-lead training
* Service Coordinator Level 3
* Experience in Electrical Service or related fields
* Strong communication skills and industry fluency
* Ability to manage multiple types of work order types
* Excellent organizational skills
* Capacity to thrive with limited instruction, take the initiative, and deal with ambiguity
* Proficient in Word, Excel, Outlook, and PowerPoint
* Proficient in operating a computer to accomplish multiple objectives
* Completed 90% of all assigned FSG learning courses
* Pursues further learning with an emphasis on either professional training or other academic subjects
**About Us**
Facility Solutions Group, Inc. is a leading provider of [insert industry/service]. We are committed to delivering exceptional service and solutions to our customers, and we are seeking a talented Service Operations Manager to join our team.
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