Product Support Sales Representative

12 hours ago


Tuscaloosa, Alabama, United States Thompson Tractor Full time
Job Title: Product Support Sales Representative

The Product Support Sales Representative plays a crucial role in maximizing the sale of parts and service to customers and prospective customers in an assigned territory. This position requires a strong ability to communicate the value of purchasing premium parts and service in a price-sensitive market.

Key Responsibilities:
  • Maximize parts and service sales in assigned territory
  • Assist with the sale of new equipment
  • Sell Customer Value Agreements and various maintenance programs
  • Maintain accurate customer data records
  • Assist in collection of past due invoices
  • Monitor and report product performance and competitive activity
  • Provide liaison support between customer, TTCo, and our vendors
  • Establish and maintain personal working relationships with customers
  • Follow up on past repairs to ensure customer satisfaction
  • Negotiate mutually agreeable settlements on customer complaints
  • Record opportunities, manage leads, and log all calls based on PAR assignments into CRM

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)



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